“We absolutely love the EdZOOcation Zoology Boxes! As a homeschooling family, these boxes have been a game-changer for our science lessons. The activities are hands-on, fun, and so well thought out, making it easy to engage the kids and keep them excited about learning. The themes, like this month’s focus on koalas, fit perfectly with our zoology studies, and the materials provided make each lesson feel like an adventure. My girls can’t wait to see what animal we’ll explore next! I highly recommend these boxes for any family looking to make science fun, interactive, and educational.”
Hey Marissa, thank you so much for the amazing feedback! 😊 We’re thrilled to hear the Zoology Boxes have been a game-changer for your homeschooling and that your girls are excited to explore more animals! 🐨 The video you shared was fantastic—thank you for taking the time to create it and for sharing such a great look at your experience! 🙏 We truly appreciate your recommendation!
Thank you so much for your kind words! We're thrilled to have been part of your fundraiser and to support your students. Wishing them all the best on their learning journey! 😊
“My 4 year old absolutely loved her first box at Christmas! All the activities were appropriate and engaging. My only negative is that we signed up for a 3 month subscription and just received our January box today on 1/28. I would have thought it would have shipped out at the beginning of the month and we would have had it for all of January, but now it really is going to be used in February.”
Thank you so much for your feedback! 😊 We’re thrilled to hear your 4-year-old loved her first box! 🎉 We truly appreciate your understanding, and we apologize for the timing issue with your January box. We typically ship a few days after the order processes, but unfortunately, we encountered an issue with one of our suppliers. We’re sorry for any inconvenience this caused and appreciate your patience!
“The edZOOcation "Tiger" box was graciously donated for our school's fundraiser. It will be such a special treat for someone. There is so much fun included in the box and the plush will be the absolute star.”
Thank you for your kind words! 😊 We're thrilled the Tiger box will be a special treat for your fundraiser, and we’re happy the plush will be the star! 🐯
Thank you so much for sharing! 😊 We’re so happy you and your daughter loved the Tiger box, and the photos are just adorable! 🐯💖 We’re grateful for your support!
“My experience with this company has been less than ideal for sure. It took forever to receive my first box. I had to send emails and leave voicemails looking for answers. The lack of response had me believing that this whole company was a scam. Eventually, I heard back that my subscriptions would be shipping. However, when they arrived it was not the whole cute box they advertise but just the stuffed animal. I purchased a three month…so we will see what happens with this next box. But so far, I’m not impressed and wouldn’t recommend this company to anyone! And I’ve already cancelled any renewing subscription after my initial 3 boxes.”
Hi there, thank you for sharing your feedback. We’re very sorry to hear about the delays you experienced with both our customer service and shipping. We've looked into this incident and understand how frustrating this must have been, especially since the subscription was a birthday gift.
We recently moved our warehouse, which unfortunately caused delays in processing and shipping some of our November orders. However, we understand this is not an excuse for the poor service you received, and we deeply regret the inconvenience it caused.
Since your order, we’ve been actively working on improving our processes and have expanded our team to better serve our customers. We have already processed a full refund as requested, and as we want to make this right for you, we're sending you two boxes of our favorite animals (Wolf and Lemur) - on us!
Once again, we sincerely apologize for the frustration and disappointment this situation has caused. We hope that you’ll consider giving us another chance in the future. Please don’t hesitate to reach out if you have any further questions or concerns.
“My grandson loves this and can't wait until the shipment every month. The customer service always goes above and beyond. Highly recommended we love it.”
Hey Tammy, thank you so much for your kind words! 😊 We’re thrilled your grandson loves the box and that our customer service has been helpful. We truly appreciate your recommendation and support! 🙏🐯
“I have a 2 year old daughter and she LOVED her first box. She takes her little bug catcher outside every day to see what she can catch, and the activities were well suited to her age.”
Hi Evelyn, thank you for sharing! 😊 We’re thrilled to hear your 2-year-old loved her first box and has fun with the bug catcher everyday! 🐞 It’s awesome that the activities were perfect for her age and we appreciate your support!
“We loved the spider kit! I think it is 100% worth the money and plan to give them as gifts to nieces and nephews. I am thinking of doing 3 months and then stopping for them. We did recently stop doing subscription services for the most part to lower bills, but as soon as we get soem debt paid off this will be one of the first kits we bring back. The 3-5 kit is for 3-5 year olds IMO, my daughter is 2.5 and still a little too young for most of it, but she loved the animal, book, activity, freebie toy. She wasnt able to do most of the stuff in the magazine, but liked the other stuff!”
Thank you so much for your thoughtful feedback! 😊 We’re so glad you loved the spider kit and that your daughter enjoyed the animal, book, activity, and toy! 🕷️ It’s great to hear you’re considering gifting it to your nieces and nephews too!
We understand about the age difference, and we hope that as your daughter grows, she’ll be able to enjoy even more of the activities! Looking forward to having you back once you’re ready—thanks for your continued support! 🙏
Thank you for sharing your feedback with us! 😊 We're so glad to hear your first box exceeded expectations. We hope you've enjoyed the boxes since October and look forward to continuing to delight you with future ones! 🙌
“This box (Peacock tarantula) gave my child and I valuable time spent together learning about her obscure FAVORITE spider(No other boxes had this specific blue spider). We enjoyed every bit in the box and spent a couple hours outside capturing bugs and learning more! Very well done, well worth the price. Tranchee-Lyla as my kiddo has named her plush is her newest best friend.”
Thank you for sharing such a thoughtful review! 😊 We’re thrilled to hear you and your child had such a fun, memorable time with our Spider box. 🕷️ It’s so special that Tranchee-Lyla is now your kiddo’s new best friend! 😍
“Such a great company. All I did was comment on Facebook how my daughter’s favorite penguin plush got damaged at home by our cats. The company wasted no time and sent her a replacement free of charge! I love this company!!! You guys care so much!”
Thank you for your wonderful review! 😊 We’re so glad we could help with a replacement for your daughter’s penguin plush—it’s our pleasure to take care of our customers! 🐧
“Love the boxes, quality and content is great! Delivery issues cause kiddo to stress. Boxes often very late. I’ll get asked to give reviews on a box before it ever gets delivered.”
Thank you for your feedback! 😊 We’re so glad to hear you love the boxes and the quality of the content! We sincerely apologize for the delivery delays and the stress it caused. Since moving to a new warehouse in October, we’ve been working hard to catch up, and we’re happy to report that shipments are arriving more timely now. We truly appreciate your patience and support! 🙏
“My son loves his box and waits anxiously for it to be delivered each month. He loves animals and this box is perfect to foster that love of all animals.”
Hi Zach, thank you for your wonderful feedback! 😊 We’re so happy to hear your son loves his box and that it’s helping to foster his love for animals! 🐾 We’re excited to keep delivering fun and educational experiences each month!
“Honestly I'm not sure how I found edZOOcation, but I'm glad I did! My daughter loves otters and the otter box was her first box and she was over joyed!”
Hey there, we’re so glad you found us! 😊 It’s wonderful to hear your daughter loved the otter box—it’s always great to see excitement like that! 🦦 Thank you for sharing, and we’re thrilled to have you as part of the EdZOOcation family! 🙏
“I only received the stuff animal and no information on him.. I contacted the company and they where going to check on it .. still have heard nothing..”
Hey there, we’re really sorry to hear about the delay and the missing information! 🙏 We sincerely apologize for the late response and understand your frustration. If you’re open to it, please share your order number, and we’ll look into this right away to make it right for you! Thank you for your patience, and we’re committed to resolving this.
“Was good until they send the sand. Sand was everywhere in the box. I just tossed it out because it was to much for me to handle. The second box I recieved as the replacement was thr same, I took the time to clean everything which was not something I would wish on anyone! And there's still blue sand falling out of it. Then I was charged and sent a 3rd box after I tried to cancel so now I have 3 boxes of sand everywhere. I canceled (double checked) because this is an aweufl experience and I do not want to go through it again. Never had this much of an issue with any other box. We have been subscribed for over a year and I'm sad to stop but I just cannot.”
Hi there - Thank you for bringing this to our attention. We deeply apologize for the inconvenience and frustration caused by the sand in your subscription boxes. This is not the experience we strive to deliver, especially to our loyal customers like yourself who have been with us for over a year.
We take full responsibility for this oversight, and I assure you that we are addressing this matter urgently with our fulfillment team to prevent this from happening again.
Regarding the third box and the unwanted charge, I will be reaching out to you to make this right.
We truly value your feedback, as it helps us improve our services. While we’re saddened to lose you as a subscriber, we understand your decision and respect it. Should you ever reconsider, we’d love the opportunity to provide you with a much better experience in the future.
Thank you for your past support
