EE Reviews

“ The sales person convinced me to take it because he could make the price of my whole contract "cheaper" ie. ”

“ In march 2023 it very quickly went up to £65 a month due to their price increases which they do not mention on time of agrEEing to the contract or make known in any kind of noticeable way. ”

“ I have just had a long argument with EE about their prices. ”

“ paid premium to have phone delivered on a Saturday and after waiting in all day the delivery was cancelled . ”

“ Paid £10 upfront for delivery as my current phone damaged and unusable . ”

“ Took over 4 wEEks to deliver the phone that was meant to be next day delivery which must be a record. ”

“ The only successful communication I had was with tech team who were the ones advising my plan was a data only plan and I nEEded to speak to 'returns'. ”

“ I spent two wEEks chasing the item through DPD, mutliple agents and managers at EE and their returns team. ”

“ I spent two wEEks chasing the item through DPD, mutliple agents and managers at EE and their returns team. ”

“ Do not let BT Business mobile swap you from their business contract to EE business. EE have absolutely no regard for small business customers, and how much leaving you without cellular data service for 2wEEks(!!) can hurt your business. Their website says they understand how business critical data is - ha! I was fobbed off by the Indian technical support team over and over again, in a loop of them saying the same script and asking me to wait for up to 72 hours each time for it to be fixed (which it was t each time). I’ve spent hours on web support, bEEn into the EE shop (who got the same script) and lost hours that amounts to over a days worth of my working time trying to get an answer. After a full complaint (on a web form as you can’t talk to anyone), they’ve finally fixed it, and rang back days later offering a refund for the period I didn’t have the service with no extra compensation for the stress, my time and business lost owing to having no mobile data - even though they admitted it was their error!! It’s a joke, I’m now tied in - don’t make the same mistake!!! ”

“ They don't care, wouldn't refund me or offer any apology. ”

“ After admitting it was their error they still refused to refund it and I finally got it back via my bank. ”

“ I spoke to necho yesterday ,great customer service from him was so satisfied on the fact that he did everything to help me with what I nEEded Thank you once again ”

“ EE is excellent at giving good service through their 5g compatible sim cards. ”

“ I have always bEEn totally satisfied with EEs customer service. ”