EKCO Reviews

Name: EKCO
Address: 54 West Main Street,UphallLivingstonEH52 5DW, Livingston
Rating: 3.93

3.9 Rating 15 Reviews

73 %

of reviewers recommend EKCO

Company Reviews

Questions

Metrics

3.9

Based on 15 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Phone:

0131 343 6007

Email:

sales@ekco.co.uk

Location:

54 West Main Street,UphallLivingstonEH52 5DW
Livingston
EH52 5DW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After selecting Origin Bifold Doors i was introduced to this company by the Origin website as my local supplier. The doors were fitted in 2017 and all seemed good until the weather turned colder and I started getting condensation on the inside of the threshold and I noticed that the foam gaskets had shrunk. I called Ekco who replaced the gaskets under warranty and said that would cure the condensation problem. Unfortunately it didn't and the gaskets continue to shrink and have had to be replaced almost annually. I've had several different excuses for the condensation but in an effort to cure the problem the doors were removed and refitted in February this year which we hoped had done the trick but again as the weather turned the condensation came back, the foam had shrunk and I also noticed a gap between the threshold and the side wall had opened up and water was pooling on the outside of the threshold. This suggests to me that something has sunk so I again contacted Ekco who responded by saying as the doors had been refitted there was nothing else they could do and I've had too many visits so they would only come back if I paid a £250 fee. They were happy to order new foam under warranty but I either have to fit it myself, pay someone else or pay them £250. They now also say that the condensation could be caused by the construction methods of the extension and the foam shrinkage could be within tolerance. So if the extension is not suitable for the doors why was this not found on the initial survey or the initial fitment or even the second fitment? And why does the foam gasket manufacturer state that the foam will only shrink if it is incorrectly fitted or overstretched? I will not be paying these jokers a single penny more. The number of visits is down to the poor fitting and has been an ongoing issue from the start. I've requested a copy of the fitting warranty twice but been ignored both times and it is not available on the website, nor are they members of any trade association so you are basically at their mercy. Do yourself a favour and stay well away from this company, they may be fine when things are going well and they will happily take your money but when things go wrong they don't want to know (unless it can be fixed with a couple of cans of expanding foam and some silicone).”

Helpful Report

Posted 4 months ago

“Unfortunately had the worst service from Ecko. Bought a Door and Window from them. Sales staff were amazing and knowledgable but after that... if i could rate them - I would. The fitting... neither the door nor window fitted the space. The vents scratched the lintel of both. Thw window is damaged. I tried to get things resolved but they ignore emails and calls. Neither are fixed. I dont normally say this, but I would genuinely avoid at all costs.”

Helpful Report

Posted 2 years ago

“Absolute waste of time and money. Therapist completely disinterested. 15 minutes consult, 5 minutes of which was filling in forms. No help whatsoever with my trigger finger problem.”

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Posted 3 years ago

This review is about a different company.

Posted 2 years ago

“Windows and doors fitted February 2018. Most windows had very little insulation, one window had none. This has now been rectified but it has taken 8 months. Still waiting for a replacement glazed unit for one window. This has been outstanding since April 2018. Front door doesn't keep out the draught, notified of this in February 2018. An inspection from the supplier of the door was commissioned in October 2018 but to date I have been unable to get sight of this report. Still awaiting end caps and gutter brackets - these were being sourced in September. Despite requests for a receipted vat invoice, installation guarantee, suppliers guarantee, door report and Code of Conduct for glazing installers I am still waiting. No protection to floors, poor communication as to when works/remedial works will start, and more importantly when all remedial works will be completed. There are more problems but too many to itemise. Wouldn't have given 1 star but had to to leave a review.”

Helpful Report

Posted 5 years ago

EKCO is rated 3.9 based on 15 reviews