Element Vape Reviews

“ When I emailed the company to request a refund for my express shipping fee they told me they don't do that and they don't actually have express shipping anymore because of new restrictions for shipping the products they sell. ”

“ EV flatly refused to refund my money and then simply ignored my emails. ”

“ I completed a $74.64 order from Element Vape on October 21, 2025. As of today, November 17, 2025, I have yet to receive my order and they will not issue a refund. The company is a scam, DO NOT purchase anything from them. ”

“ Ordered two Trinity vapes. Got them in a week and both were leaking from the bottom. I took pictures and communicated with customer service multiple times and the end result was nothing. No, they won't replace them. No, they won't refund my money. But they did offer a 10 dollar credit. I declined and will never buy from them again. ”

“ I ordered a Puffco Peak Pro off their website. I used it twice and then the battery wouldn't hold a charge. I contacted Element Vape immediately and they told me I'm on my own and they recommend I file a warranty claim with Puffco. They would not provide an exchange or refund even within the first 4 days. Avoid them! ”

“ I asked for a refund of the defective products and was told the coils are non returnable. ”

“ After about a dozen emails over the course of 12 days including sending videos and responding to automated messages clearly showing no one was actually taking in what I was saying, the resolution was a trip to the post office to send it back for a refund (about $5). ”

“ I got The Arc Fox Vape mod kit when I got it I noticed that it looked like it had been returned to them previously to me buying it so I gave the benefit of the doubt and come to find out. It keeps saying short circuit so I messaged them about getting a new one, and I have to return it And then it needs to be approved by them before they’ll refund my money or give me a new vape so I have to go without one in order to get a new one terrible company ”

“ Bought an Angus Enhanced. Informed them about the fiberglass issue. Would not refund or replace it. Stopped responding to my emails. ”

“ My package was returned to the company because it was damaged. They did not refund my money. Complete silence from the company - only autogenerated responses. ”