“
Please note that in regards to our returns policies and guidelines, we require a video of the issue you are facing with your product to verify the described defective issue to pre-approve your return.
”
posted 3 weeks ago
- Steve D.
“
Absolute trash. They won't accept any returns, even if the merchandise arrives damaged. If you reverse changes to your CC, they will sit on it for 30 days until you are absolutely outside of the window of returns (even if they allowed it), ensuring you loose money and are screwed. Stay away.
”
posted 4 months ago
- ""
“
Now Element says I have to wait until product returns to them for a refund which took 3 weeks to get here.
”
posted 2 years ago
- Anonymous
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Also the invoice was wrapped tightly around the E juice box to try to cover up the rip even though I ordered another product why would you only cover the E juice box? When I contacted returns they only offered me five dollars credit because they blamed transit.
”
posted 2 years ago
- Anonymous
“
Their policy on returns is AWFUL.
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posted 3 years ago
- Richard Mitroff
“
But instead, I have gotten no help whatsoever from anyone, and their returns department is a joke.
”
posted 5 years ago
- Dustin Collins
