Emp Online Reviews

“ I rang 3 times asking when the money would be refunded and each time I was told it was on it's way. ”

“ Order placed a month ago for 2 items and paid for. No correspondence received back from multiple emails and cut off from the customer service phone line twice after being in hold for 23 minutes. Eventually received the order however only one of the items was included and i received an email advising the 2nd item was not being delivered. I am still awaiting a refund for this. Awful, awful customer service!!! ”

“ No response to 3 emails. Phoned the customer service line 5 times to try and find out the status of my refund only to be cut off each time after around 20 mins. Frustrating and disgusting. ”

“ Placed an order which was never sent,have been chasing a refund for over 2 weeks.Never respond to emails.Terrible customer service,avoid ”

“ asked for a refund, they said that the parcel is with them, they'll send it out to the wrong address, and wait for the parcel to return and then I would get my refund. ”

“ Large order including friends birthday present was despatched to wrong address and i had to chase for nearly 3 months for a refund. ”

“ Oh and had to get Paypal involved to get my refund as they were taking forever with that. ”