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Emp Online Reviews

1.7 Rating 24 Reviews
17 %
of reviewers recommend Emp Online

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Anonymous
Anonymous  // 01/01/2019
Terrible shopping experience. Avoid
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Posted 1 month ago
Non existing customer service
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Posted 1 year ago
Terrible company. Buy at NUCLEAR. This EMP is super bad. Noi support, send stuff wrong and without protection and most of item available on the website, are not stock. Stock control doesnt exist. EMP nevermore !!!!
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Posted 1 year ago
Awful stock control and terrible customer service. They are probably worn down by the awful stock control to be fair
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Posted 1 year ago
Completely ignored on emails, the date is passed that the goods were suppose to come. I send mails asking if its gonna take long, and how long. Still getting ignored. At this point i dont even know if my order is gonna make it to me. Want to try get a refund but want the goods a lot, isnt only for me. I wouldnt be stressed if it was a small order. But its a big order. Im not exactly wealthy so being treated like that in a huge order just feels stressful.. At least a reply would be something. They treat me like they never took my money.
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Posted 1 year ago
This 'company' gives the impression of being based in the UK....... ordered, only to receive information that my items are coming from Germany! Supposed to be fast delivery yet after 3 days my order is STILL NOT IN THE UK. AVOID THESE PEOPLE! Have now started procedures to get my money back. UPDATE: ORDER EVENTUALLY ARRIVE BUT THEY HAVE SENT THE WRONG JACKET! AVOID THESE PEOPLE.
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Posted 2 years ago
I'm still waiting for a exchange of a small shirt I bought. A replacement was supposed to be sent and even I have a confirmation from DHL that they received it, they refuse to send me bigger size and my money is not refunded either. No customer service, no email answers, chats are useless... they keep saying "we will send you the shirt tomorrow or the next day" and nothing happens.
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Posted 3 years ago
Great stuff Quick delivery Quality All in one place highly recommend. EMP Cheers
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Posted 4 years ago
Un desastre, enviaron el pedido a una dirección incorrecta y con nombre equivocado. En atención al cliente pretendían que fuera mi culpa cuando ellos mismos confirmaron pedido por email. No compraré nunca más.
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Posted 5 years ago
Really terrible customer service, also half the stuff I ordered was missing and they refused point blank to sort it out! Avoid at all costs, I am warning you!
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Posted 5 years ago
I bought a coat a few months ago that turned out to be completely unfit for purpose. The company refused to exchange after buttons came off after two wears, or send replacement buttons.
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Posted 5 years ago
Acdc top from emp absoultely gorgeous quality fantastic so happy with it it came quicker in post then expected. Brilliant logo on it i cant stop wearing it so comfy to wear.
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Posted 5 years ago
A very poor quality boots ordered from EMP ,splitting after on wear only. I cannot get a reply to emails at all. As this is the second defective product ordered from EMP I will make it my last
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Posted 5 years ago
Took the money for my order but didn't deliver all the items. I rang 3 times asking when the money would be refunded and each time I was told it was on it's way. I then got PayPal involved. EMP told me,incorrectly, that they could not refund the money as I had opened a dispute through PayPal and asked me to close this before they paid the money back.I left it up to PayPal to sort out and now my money is finally refunded 4wks after I first contacted EMP. Thanks PayPal and personally I wouldn't touch EMP with a barge pole!
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Posted 6 years ago
Just awful stock control and even worse customer service.
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Posted 6 years ago
Order placed a month ago for 2 items and paid for. No correspondence received back from multiple emails and cut off from the customer service phone line twice after being in hold for 23 minutes. Eventually received the order however only one of the items was included and i received an email advising the 2nd item was not being delivered. I am still awaiting a refund for this. Awful, awful customer service!!!
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Posted 6 years ago
No response to 3 emails. Phoned the customer service line 5 times to try and find out the status of my refund only to be cut off each time after around 20 mins. Frustrating and disgusting.
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Posted 6 years ago
Ordered goods on 26 Nov - all items in stock. Received confirmation they had received my order but no second detailed confirmation. Have been trying to contact them with no response from them and no details of the order on my account. As this was a large order for Christmas to say I am stressing is putting it mild. I've used them in the past and had a couple of small issues but not sure I want to use them anymore. . . .
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Posted 7 years ago
Placed an order which was never sent,have been chasing a refund for over 2 weeks.Never respond to emails.Terrible customer service,avoid
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Posted 7 years ago
Pour tout se qui aime les vêtements still punk, rock, heavy metal, groupe de musique....etc. Ces un très bon site je vous le conseil.
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Posted 7 years ago
Emp Online is rated 1.7 based on 24 reviews