Login
Start Free Trial Are you a business? Click Here

END. Reviews

1.8 Rating 228 Reviews
F
Happiness Grade
E

Customer Service - Bad

36.36%
Industry Average
Customer service disaster: When I contacted them with proof and screenshots, they dismissed my complaint entirely.
posted 1 month ago - Christian
I reach out to customer service about my missing package.
posted 2 months ago - ERIC HOOPER
Extremely disappointing customer service.
posted 6 months ago - Anonymous
Pls do not buy from this company, worst customer service in history They will send you standard emails and will not look into you complaint I still have over 1000 pounds with them and have not received a refund for over 4 weeks and counting If you know what is good for you do not buy from the company, I assure you will regret it like me
posted 7 months ago - Anonymous
I contacted them to complain but the customer service person played dumb, directing me to returns processes and not answering my question when I specifically sent a screen shot of the "free returns" in my confirmation screen of the order.
posted 8 months ago - Penny
Terrible customer service! They sent my order back before I had time to collect it so I asked them to re-ship it back to me to find out now they are just refunding me and ignoring my emails.
posted 9 months ago - Jennifer
Their customer service is terrible and unhelpful.
posted 11 months ago - Nina B
They have the worst customer service.
posted 1 year ago - Anonymous
Horrible, I mean HORRIBLE customer service. Please do your shopping else where there’s truly no benefit to shopping with them.
posted 1 year ago - Anonymous
Customer service lacks urgency and efficiency.
posted 1 year ago - AV