END. Reviews

“ This review is not about the missing item alone—it's about the customer service. ”

“ They have the worst customer service. ”

“ I contacted customer service immediately and shared my photos. ”

“ I contacted customer service as soon as I discovered the issue and even suggested a practical solution: if they could locate the matching right shoe, I would happily ship one of my left shoes back as a trade so the pair could be made wearable. ”

“ I paid £210 for an order that I never received. END claims the delivery was “compliant” even though I did not authorise a safe place and the parcel was not delivered to me. Customer service refused to investigate properly and simply told me to contact the police, then closed the case. Very disappointing response and no accountability for a failed delivery. I would not recommend based on this experience. ”

“ When I contacted customer service, I was told there is “no record” of my returned items, and therefore, they cannot process the refund. ”

“ This company told me nothing about any duty fees I would be paying on top of the purchase. There was 0 notice 0 updates and 0 communication on additional fees that I would be responsible on top of the purchase amount. Terrible customer service as I work in the industry and this is not something that should be happening. Not to mention almost 70 dollars on one single item. ”

“ Customer service disaster: When I contacted them with proof and screenshots, they dismissed my complaint entirely. ”

“ I reach out to customer service about my missing package. ”

“ Extremely disappointing customer service. ”