Ernest Jones Reviews

“ Used delivery company that give zero options for delivery. Missed delivery twice and waiting for another attempt. Expect someone to remain in all day, with no delivery window. Won't be using Ernst Jones again. ”

“ Ernest Jones are totally incompetent not interested in it's customers no help given to me. It employs a rubbish delivery company who failed to deliver 3 times. Contacted Ernest Jones its advisors have no common sense don't seem to realise it's customers should come 1st Totally incompetent won't be using them again.... Still waiting for my order ”

“ Ordered a very expensive item, instead of using the delivery address specified when ordering they used incorrect pay pal address. ”

“ I have raised a complaint after 7 visits to resolve this and this is the response I received from your Customer Resolutions Advisor, Linda Bradshaw, Telling me new customers are treated differently, they get delivery service as part of the order and practically telling there is nothing wrong with a wristwatch that have undergone battery 3 battery changes. ”

“ Diabolical service, please stay well away, they don't have any knowledge of customer services totally clueless. Ordered ear rings online for my fiancee was given delivery date, phones on delivery date it hasn't even been dispatchsd. They couldn't tell me when it would be event dispatched. blind leading the blind. They haven't a clue, stay well away. ”

“ only to be told they had already received there delivery for that day so it wouldn't be here for Christmas. ”

“ Get your facts right! Few days after 1 ring gets despatched but OMG it's DX, worst than Hermes! It took 3 Delivery attempts for me to successfullyget hand on my order. ”

“ The ring did not turn up for over a week when they said it was sent next day special delivery. ”

“ Placed a £920 order ,given delivery day,time slot etc ,waited for the order and waited and waited,order never arrived ,no explanation,next day given time etc so waited only to somehow have missed the delivery company ! . ”