Escapade Reviews

Name: Escapade
Address: 45-46 Chalk Farm Road, London
Rating: 4.56

4.6 Rating 2,612 Reviews

89 %

of reviewers recommend Escapade

4.6

Based on 2,612 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0207 485 7384

Email:

Bmaisuria@escapade.co.uk

Location:

45-46 Chalk Farm Road
London
NW1 8AJ

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Escapade 5 star review on 4th November 2019

333

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a costume for my grand-daughter in Oct, paid for next day delivery but didn't arrive in time, so I sent it back. Despite a few emails, still have not received a refund or a response, and when you try to call the number just goes through to conditional forearding, yet the website states that the shop is open. But I've just read some other reviews, and can see that the company has gone into liquidation so that explains it all!!. So do we just have to lose our money...is there nothing that can be done? Very upset...”

Helpful Report

Posted 4 years ago

“I never received my Halloween order because it went straight to Royal Mail and they didn't provide a slip. I have tried to contact Escapade and no reply, and now their website says it has been acquired and they are unable to discuss orders received before 23rd Nov. This is fraud.”

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Posted 4 years ago

“Appalling customer service Badly fitting costume. Costume was baggy on the legs even on xs size. I am still waiting for confirmation of my refund from 6 weeks ago. Escapade have not replied to my emails. This is the second time I've had issues, the first order I had to chase them to provide these refund as it was done incorrectly. I wish I hadn't ordered from Escapade again.”

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Posted 4 years ago

“I returned the item as specified in Oct and have still not received a refund, I would never use or recommend this company. Below is the photo of the recorded delivery to say that the company had received it! Still no refund...........”

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Posted 4 years ago

“Absolutely abysmal service from these guys. I tried to order 2 fancy dress items for Halloween from their website. I picked the items went through to pay and the website crashed, when I went back on to the site it said my transaction had failed. I did this again and the same thing happened. I checked my PayPal account to make sure nothing had been paid and tried again, suddenly 3 confirmations pinged through and the 3 payments where taken. I called the following day and was left waiting on the phone for almost an hour before being cut off. I then decided to email them and got a reply telling me they were very busy because it was Halloween and the best thing to do was to refuse 2 of the deliveries and I would receive a refund, that was on the 22nd October and I haven't had any response since.”

Helpful Report

Posted 4 years ago

“I returned a clueless outfit 4 weeks ago but not received a refund. I emailed them and tried to call their office. I googled Escapade and there’s an article that they have ran out of business. How on earth do their customers get a refund now?”

Helpful Report

Posted 4 years ago

“Very poor, trying to get a refund, but no one will answer the phone...”

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Posted 4 years ago

“Absolutely appalling! Goods came quick, however order was wrong! Sent email after email with no response! Rang more times than I can remember, start off in a queue, then you get to number 1, and just constantly rings with no answer, ringing for 1 hour and 5 minutes on 1 occasion!! Escapade owe me money and an outfit! Under no circumstances use this appalling company!!”

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Posted 4 years ago

“Brilliant quality, loved my whole outfit, fitted me perfectly. I got so many compliments on my outfit 5* for everything”

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Posted 4 years ago

“Great costume with fast delivery”

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Posted 7 years ago

Escapade is rated 4.6 based on 2,612 reviews