Europcar Reviews

“ I handed the keys to a young man who worked for Europcar in the ‘return rental car’ drop off zone, and I thanked him for his nice service. ”

“ Our call was passed around like a ball and the customer service very awful given to us 2 different wrong number 😕 then hang up my call. ”

“ (2) Customer service could do with a bit of a bump if you read reviews. ”

“ com as I had booked through them! Absolutely disgraceful service. ”

“ Now they are charging us almost double than the expected cost for their screw up! We have tried their customer service number, and we were told we had to call the French number, which is not toll free. ”

“ I rented a 5 door BMW X5 in Hamburg airport , they did not delivery it claim about not be able to check driverlicence not accept all documentation from police . They didn't return my money back ca 1000€ for one week. Very bad customer service no call answer I called them chat no response. If I could give them mindre score. I will do ”

“ Terrible service - they forgot to process my car rental the night before my collection to go on holiday . ”

“ Appalling customer service! I have sent 6 emails since the 16th of May 2023 (now 24 July 2023) to customer. ”

“ I was told three things: that I would only be charged for the smaller car, that they would be in contact to provide me with a larger car, and that they would escalate the complaint to customer service in pursuit of a further partial refund. ”

“ This company chose to milk every customer they get instead of providing good service. ”