“I made the mistake to stay at this Barcelona Eurostar Hotel. I traveled alone and I took a suite for 4 nights & paid about $1500. The coffee machine & safe didn't work. Sliders to the balcony did not lock. Some make up and a high end hair accessory disappeared. The cleaning of this hotel is subpar. But, I had to stay an add'l night. I advised the reception the evening prior. The next morning an employee aggressively knocked on my door, rushing me to check out. I told her that I was staying another night. 20 minutes later as I was getting dressed I heard a man in my room saying hello. It was an employee who had not knocked, entered my room while I was half dressed. I advised reception immediately. I was shaken up and anxious and violated. They offered me 20% off my last night, $60. They waived my room service and my minibar which equated to maybe $60. Sent me 4 chocolate strawberries. To them this was enough. I sent an email to corporate to seek a better solution. They are not amenable. Avoid this hotel at all costs. You are not safe in your room.”
