Evans Cycles Refund Reviews

Evans Cycles have a Refund Grade of F.


Happiness Grade

01293 574900

Evans Cycles, Camino Park, James Watt Way, Crawley

Sports & Leisure

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Refund - Difficult

Industry Average
" With no prior notice on day of pick up we find the bike is delayed a month!! Holiday ruined? No we have time to find another bike so refund? No Evans assure us they have the same bike elsewhere that can be picked up in 3 days. "
posted 3 days ago - Vincent
" asked the person behind the counter about it and without hesitation he processed a refund of £15 on my card. "
posted 2 months ago - Lance.
" After sales ok but far from the best (wanted me to bring it instore when my closest store is a few hundred miles and a boat journey) so i requested to return the lot for refund. "
posted 3 months ago - Richard
" I asked for a refund and spoke to the Manager, Mike, who apologised with a "but it was head office's fault. "
posted 3 months ago - Anonymous
" STAY AWAY FROM THIS COMPANY, THEY ARE CROOKS. Sketchy company to deal with. Be sure to use your Paypal, or you will not be getting a refund anytime soon if your order goes awry. Which mine did, I completely regret my purchase as it will be 4 months until I see a refund. "
posted 3 months ago - Anonymous
" They are frauds..taken my money 1000 cannot deliver and won't refund money. "
posted 4 months ago - Women on the road
" After 4 weeks and only used 6 times they started to come apart at the sole so I took them back to Evans asking for a new pair (non in stock) or a refund. "
posted 5 months ago - Stephen Daniels
" I would give them 0. I ordered a product which they then cancelled for security reasons. I spoke to customer services to chase my refund which eventually arrived. I then reordered the product believing the first drama was a fair mistake and they cancelled the order again without letting me know by email and for no good reason. Avoid these guys like the plague they are criminally incompetent. "
posted 10 months ago - Brian Brown
" I then stated as the bike had a fault and that it currently not fit for use I requested That they provide with a exchange or refund, at this point the staff member said this would not happen as the cycle had been used. "
posted 1 year ago - Steven Keating
" What a bundle of muppets!! Purchased a new "free Hub" online and paid by credit card, 8 days later no sign of it, called the helpline and was told that they had used a low cost courier who has agreement with them for up to 14 days delivery, Not happy to wait another 6 days I asked for the order to be cancelled and the money returned to my card, you wont believe the response, "you will have to wait and refuse delivery of the goods, after which when they are returned to the store the money will be refunded to my card" and wait for it, that process could take another 14 days, needless to say I argued profusely with the sales girl who frustratingly repeated the process three times despite me pointing out that no tracking number or delivery schedule was provieded with the despath e-mail, eventually as it hit 8pm the sales girl just "hung up" Never waited anything more than 4 days with Amazon or similar sites, Evans are a "computer says no joke" really frustrated!!!!! "
posted 3 years ago - Eddie Sheehan
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