Evans Cycles Reviews

“ Ordered and paid for expensive cycling jersey. They delivered the short sleeve version (which was half the price of what I'd ordered and paid for). Spent 1 hour on their chat giving info to an incredibly rude girl. She promised to email the transcript and free returns form...2 days later and nothing from them. No phone number to complain. I contacted them by chat again today. They said they'd send an email, then promptly ended the chat. I'm now stuck with a jersey I don't want, that they overcharged me for. Where is my refund? Where is my correct order? ”

“ Was told "keep the trousers and we will refund", great! Days later I then got a shipping notification that my item had been dispatched, slightly confusing. ”

“ Had same issue with my Peddle bike. Gears snapped, chain broke (twice). No customer service. They don’t let you try the bike instore, no refund once you take it out of shop. And no care at all. DO NOT BUY FROM EVANS. There are so many bike shops who are so much better. Shame, because Evans was where I used to buy bikes for over 30 years ”

“ New Faulty EBike struggling for refund. ”

“ They have a senior customer service rep named Aaron who consistently blames me for them not being able to refund me for a bike I returned months ago. ”

“ when I contacted evans I was told that I could not return the bike as they have a 'repair, replace, refund' policy. ”

“ The law states you have 14 days to refund a customer. ”

“ I've had an awful experience with Evans Cycles. I ordered 2 black specialized cage bottles that were on offer for £23 to be delivered. Two weeks after I placed the order, no delivery and then an email giving me a refund. No explanation. The 2 bottle cages are still available on the website, but the offer has expired. Waited for 20 mins on the phone to customer services. No response. Terrible customer service. Use another company. ”

“ I’ve been waiting for a refund of £170 since the 20th of November, the customer service team is extremely unhelpful and haven’t responded to any of my messages in over a week. They ask for a denial of recipt form but claim the signature is not sufficient despite me sending roughly 6 options at this point including options they previously said would be sufficient. ”

“ In order to get my refund they want me to print of a form sign in, scan it and send it back to them, apparently no other form of signature is good enough, I’ve made them aware I don’t have access to a printer or a scanner but they don’t really seem to care and are happy enough to keep my money for products I never received. ”