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Ordered 3 pairs of Jeans all size 16 only one pair (which were D/Perkins) fitted the other two pairs marked on the packaging UK 16 but were actually a size 12 & 14 so as not worth sending back I got a pair of Jeans that have actually cost me £21 !!! Because the postage which costs more with the more you buy !! Plus you have to pay postage for any returns so not worth returning !! It’s a shame because I have been ordering from them for years and had some lovely good quality items but unfortunately their standards have dropped !! I really feel they need up their game as they are now losing lots of regular customers !!!
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posted 1 year ago
- Anonymous
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I bought about 7 dresses, all of which were absolutely disgusting when they arrived. Cheap quality, (all polyester, bar one, which looks like packing material) and some looked nothing like what they did on the website. The only reason I didn’t get a refund was because I missed the returns window, as I didn’t open the box straight away. All were “Collection London” items.
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posted 2 years ago
- Anonymous
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After doing this, did that happpen?? NOO! they keep sending me emails to close the ticket and i keep reopening to ask them for my returns label.
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posted 5 years ago
- halima
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After doing this, did that happpen?? NOO! they keep sending me emails to close the ticket and i keep reopening to ask them for my returns label.
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posted 5 years ago
- Halima Begum
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Good idea. Some sizing way off and some clothes been in storage a long while therefore should offer free returns or prepaid return.
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posted 6 years ago
- Barbara-Ann Hornby
