“I purchased the "British Airways i360 and 3-Course Dinner for Two" voucher as a birthday present for my wife last September. We were both really excited about going, since it is near where we live and we've never been before.
We planned to go this year, but then COVID-19 struck and the i360 was closed for some months. In March this year, a British Airways link advised us directly that our booking would still be honoured and extended by 6 months, but when we came to redeem the voucher with Experience Days they said the voucher had expired two days earlier and would not be honoured.
Experience Days claim that in their Terms and Conditions one has to have proactively requested an extension of the voucher prior to the expiry date in order for it to be honoured. They didn't send us any emails prompting us to do this as the expiry date approached, and appears they will not extend any vouchers automatically, despite global events and restrictions being in place.
The voucher only expired two days before my enquiry with Experience Days, which makes it even more staggering and frustrating. It has become clear that there is no transparency, leniency or discretion. They are hiding behind the small-print in order to profit from their customers in the face of the COVID-19 epidemic.
My wife's birthday present has literally vanished into thin air. We will be booking our own activities and experiences direct in the future.
As their slogan goes, "Make Every Gift You Give An Xperience". What an experience it has been - never again!!"”