“Disgusting! This company rips people off! You recieve a gift card saying that a certain experience is valid for 1 year and when you try to book it is only available for 7 months of the of the year! Customer service and sales manger Garry Foulkes is totally unhelpful says the purchaser should have checked - purchaser is 78 years old with parkinsons! No compassion at all - Told I have to pay £20 to extend the voucher or exchange the experience - then told no further correspondence will be made. Most of the experiences I looked at to exchange with are not running from November to April - total con they should be ashamed!! Don't buy from them!!!”
“Awful company. Bought tickets in error. Tried to cancel within minutes and they refused any refund. I would leave a zero, but that wasn't an option. I agree with what others say in them being a SCAM and money stealing!”
“Really bad Customer service and money stealing company. Only email option is available for support and the person in customer service is not going to help you. There is no management to support. Be careful of this money making scam. We have sent 3 emails from last Saturday and they are just ignoring/no support available”
“I purchased the "British Airways i360 and 3-Course Dinner for Two" voucher as a birthday present for my wife last September. We were both really excited about going, since it is near where we live and we've never been before.
We planned to go this year, but then COVID-19 struck and the i360 was closed for some months. In March this year, a British Airways link advised us directly that our booking would still be honoured and extended by 6 months, but when we came to redeem the voucher with Experience Days they said the voucher had expired two days earlier and would not be honoured.
Experience Days claim that in their Terms and Conditions one has to have proactively requested an extension of the voucher prior to the expiry date in order for it to be honoured. They didn't send us any emails prompting us to do this as the expiry date approached, and appears they will not extend any vouchers automatically, despite global events and restrictions being in place.
The voucher only expired two days before my enquiry with Experience Days, which makes it even more staggering and frustrating. It has become clear that there is no transparency, leniency or discretion. They are hiding behind the small-print in order to profit from their customers in the face of the COVID-19 epidemic.
My wife's birthday present has literally vanished into thin air. We will be booking our own activities and experiences direct in the future.
As their slogan goes, "Make Every Gift You Give An Xperience". What an experience it has been - never again!!"”
