Express Chemist Reviews

Name: Express Chemist
Rating: 1.19

1.2 Rating 21 Reviews

5 %

of reviewers recommend Express Chemist

1.2

Based on 21 reviews


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About Express Chemist:

Express Chemist is a leading UK-registered online pharmacy specialising in medicines treating common conditions. Our carefully selected products range is of the highest quality and we supply items that we believe are the most effective in the market. As specialists in our field we only list products that we believe in.Medicines are the core of our business, but we also sell a wide range toiletries, daily essentials, fragrances, first aid products, health care products and nutritional supplements.We package everything discreetly and offer a fast and efficient service.

Phone:

0800 542 1203

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Express Chemist 1 star review on 13th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't buy from this company. Ordered items and paid extra for next day delivery. They never arrived. I've reported then to trading standards and will be taking them to court. Anyone want to join in a joint legal claim, let me know.”

Helpful Report

Posted 4 years ago

“Rip off! I bought Betadine Dry Powder Spray (£13.59 + £3.29 postage) and when item arrived 2 days ago I checked the expiry date - Sept 2017, manufacturing date Sept 2014. Old stock! I complained to Express Chemist who emailed me this morning to say that they would refund the cost of the item but not the postage. They claim, "However the expiry term does have a respectful time remaining, but we acknowledge that each persons usage may differ, but for this reason the postage is unable to be refunded." So I have not only been ripped off by Express Chemist but they also expect me to pay the postage (plus return) for the privilege! Avoid!!”

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Posted 7 years ago

“I used Express Chemist as I needed next day delivery for an urgent medical issue. I tried a couple of others but at checkout they didn't have certain items in stock for next day delivery. The Express Chemist website took the online order and asked what delivery I would like. I chose next day delivery and paid the substantial extra to get that delivery. The company took my payment and I awaited next day delivery. I waited in all day, and it didn't come. I eventually contacted the company to be told that they didn't have some of them meds in stock and therefore did not send out the order. They did not inform me of this. They have also refused to send me reimbursement for the extra I paid for next day delivery. This is terrible customer service, and I urge you not to use this company.”

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Posted 1 month ago

“I had the misfortune of ordering from Express Pharmacy. I had 2 issues. The first issue what that what I ordered was not what I received. The image on the website clearly shows a specific brand. What I actually received was a totally different brand and there was no communication from Express Pharmacy that I was going to be issued a different brand. As it happens, the brand I was issued does not work for me, but having spoken with the unhelpful and rude Munz at Express Pharmacy (who is a trained and qualified pharmacist supposedly), he advised that the brand does not matter. The manufacturing and ingredients of the brands is the same. When I asked him to put this in writing for me, he refused. I could not believe the detail and argument I had to have with this supposedly trained pharmacist who could not comprehend that different brands of medication can affect people differently; something confirmed by my GP. I felt as if I was thoroughly told off by Munz with no respect whatsoever for me (putting aside that I am actually suffering with an illness; there was no compassion whatsoever). The lack of service can be further evidenced when he kept getting my name completely wrong and kept saying that I am a long-standing customer; totally false since this was my first and only order (and last!). As you can see, quality and attention to detail is very poor which further justifies the lies of the second issue below. The second issue was the medication arrived damaged. Now when I mean damaged, I mean one side of the boxes were crushed. Condition of tablets unknown but nevertheless, I felt unsafe about taking these and wanted to return for refund due to the exceptionally poor service and lack of communication regarding the first point. When speaking to Munz, he said that the medication left them in perfect condition and that I have to contact Royal Mail and discuss it with them. When I pointed out that my contract is with Express Pharmacy and not with Royal Mail, he said that this does not matter; I have to deal directly with Royal Mail even though my order including shipping was with Express Pharmacy. Nevertheless, Munz advised that Express Pharmacy have a strict no returns policy and that under no circumstances can medication be returned once dispensed, even if damaged. I find this strange given the terms and conditions mentioned on their website says damaged orders can be returned for a refund. But as you can see, Munz likes to lie and this seems to be a common theme with Express Pharmacy. When I asked Munz that I would like to speak to a manager, he rudely said that there is no one available and I was told to email Harman at Express Pharmacy. So, I emailed Harman, twice. On both occasions, not a single reply, not even an acknowledgement. This issue is now with my representatives for them resolve to get my money back. But my advice to others; avoid this company like the plague. They are a very unethical company who lie as shown above, are dishonest, rude and staff make up with own terms and conditions as they go along.”

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Posted 2 years ago

“I ordered goods and paid through PAYDENS I have tried to contact all of them .. Its terrible the only time ever I have paid and not received the goods”

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Posted 4 years ago

“Placed an order over a week go the status hasn't changed from Acknowledged. Three emails sent and no reply and now I've tried ringing and you just get a message saying ring back later yet there website state no call centres, manned phones and you can leave a message none of which are true!! Absolutely shocking customer service. Obviously my money has been taken from. My bank account. Are they even genuine???”

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Posted 4 years ago

“APPALLING - not even worth a star. Over 2 months for goods to arrive. They never answer phone and never reply to e-mails or text messages. Totally incompetent.”

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Posted 4 years ago

Express Chemist is rated 1.2 based on 21 reviews