“EXPRESS WINDOWS GROUP LTD - FELTHAM, UK - OWNED BY THOMASZ SMYCK
- Very Poor Quality installation & Unsafe working Practices.
- Damage To Property - Large Cracks in wall's of Large Bay Window (Inside and out) - Due to being un-supported from below when the windows and frames were removed.
- Said they are FENSA registered - I have checked with FENSA (They are not).
- Sub standard work - All Windows will be removed and re-fitted by a proffessional FENSA registered company who know what they are doing.
- Express Windows Group LTD Left the property in a unsafe and dangerous condition - I had to pay for another company to come and prop up the unsafe and broken upper window bay straight away to avoid danger to life or death.
This is what you can expect from Thomasz Smyck and his window company - Express Windows Group in Feltham.
- FENSA, Building Standards, Trading Standards and Legal Action will now be
following .......”
“I was shocked when Tomasz Smyck owner of Express Windows Ltd contacted me out of the blue, nearly 2 years after leaving me with a shoddy and unfinished job.
He apologised for his previous behaviour and said he would now appreciate the chance to come back, to rectify and complete the work.
He accepted and apologised for the fact that my job was
left with damage to my flat and incomplete in 2019. He (and his partner) had reneged on their promises to return and make good the damage caused to my property during the installation (both inside and out), wasting months of my time and causing me great inconvenience and distress.
I realised he wanted me to remove the negative reviews I had left on various internet sites.
I accepted the apology and agreed for him to return to repair the damage and complete the job. I also mentioned that I was also unhappy with the glass quality. He said he could replace the glass at cost price. I agreed.
I also agreed to remove the reviews once the job was satisfactorily completed, purely as a goodwill gesture.
For clarity and my own safety, I drafted an agreement to be signed as an undertaking, before the work could proceed.
He refused to sign the agreement and wanted me to pay in advance for the replacement glass. I said I would pay half up front and the balance on completion, but that he needed to sign the contract document first.
He refused. This was unacceptable to me because he had already shown himself to be unreliable.”
