“Appalling company - Please avoid. I was a customer of ExtraEnergy 2 years ago. After a series of incorrect bills, overcharging and then failing to return a large credit that had accrued on my account I eventually sought help from the ombudsman who found in my favour. I gladly used the compensation I received to pay an early cancellation fee to leave the company. 18 months later Extra Energy contacted me to say they had incorrectly billed me and now wanted me to pay them more than £500!!.. After much stress and after pointing out my legal rights they accepted that they were wrong and said they would not contact me again. Amazingly they have now contacted me 6 months later to say they had decided that I still owed them the alleged debt.
Please don't be lured in by the promise of cheap tariffs - do your research in the review forums and find a decent company.”
“Absolutely awful company!!! Harassing after 6 months of not living in the property and now saying I haven’t paid the final bill endless problems with them whilst in the property DO NOT USE”
“With them for 1 year March 2016 - Feb 14th 2017 received 2 bills up to Oct 2016 moved from them to Iresa Energy 14th Feb 2017 - they cancelled both bills March 2017 - emailed, phoned for final bill, five and half months later no final bill - energy ombudsman involved 2 months ago have an agreed resolution no response from Extra Energy - I have a credit balance and estimate they owe me money, additionally they haven't sent the meter point information to my new supplier so cannot get an electricity bill from them - legal action next - they should have there license revoked - they couldn't organise a P--s up in a brewery”
