Hiya Kirsty,
Thank you for taking the time to leave a review.
We spoke yesterday, I'm not sure if you have received that email? We can see that your item has been shipped, but it looks as though there has been an issue with the courier.
The supplier are looking into this now with APC and we will of course be in touch as soon as we have an update.
We have also refunded any shipping costs for you Kirsty as an apology for the inconvenience.
Sincere apologies once again.
Katie
Hi Uzma,
Thank you for your review.
I emailed back a few days ago now and I haven't had a reply. The supplier has confirmed these have been shipped, however there is no tracking available, so in this instance we have refunded the order in full.
Please do let us know if you have any further questions, I'm so sorry again for any issues.
Katie
Hi there Peter,
I am so sorry to hear that you haven't received your cushion covers. I can't see that we have had any communication from you to query this so we were unaware up until this review that you haven't had them through.
I am chasing this with the supplier now and will as for a replacement to be sent out on an expedited delivery.
My sincere apologies once again Peter.
Katie
“Tha sample arrived promptly and is what I’m looking for. We want to buy it to cover some dining chairs but haven’t managed to get everything ready yet. We will order after Christmas.”
“Fabric UK has a wide range of fabrics to choose from. I originally ordered a few samples, before ordering some curtain material. Easy to order, good value & quick delivery. Would recommend.”
“Beautiful range of fabrics at very competitive prices. I was initially sent the wrong fabric, but the error was very quickly put right and I am now more than happy both with the fabric, and the way it was dealt with by customer services.
We're it not for the error I would be giving 5 stars overall.”
