Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,686 Reviews

92 %

of reviewers recommend Factory Direct Flooring Ltd

Company Reviews

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Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely flooring and fast delivery!”

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Posted 7 years ago

“This was my first dealings with this company and I was super happy with them and the quality of their product. I have only one criticism and that is that I was not informed that it would be a pallet delivery, not everyone has the facility to get rid of a pallet especially if they happen to live in a flat, so the pallet gets burned in most cases and not recycled for further use as it should be . I found one box of laminate slightly damaged after the driver had left, I immediately contacted factory Direct Flooring with a photo of the damage. There was not problem from them they asked if I could use the product on area's of natural waste during installation, which I agreed to. They then immediately refunded the cost of that box to my account same day so very impressive service. I thank those members of staff (Mike) that assisted me with this matter”

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Posted 7 years ago

“Thank you for promptly sending the flooring sample. I'm considering it along with others and will contact you again with feedback. Kind regards, Steve”

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Posted 7 years ago

“Terrible experience. Ordered floor and arranged delivery, took a day off work to be home, delivery didn't show, no phone call, just nothing... Phoned next day was offered no form of compensation but when I pushed they halved my delivery cost (lucky me). I rearranged for it to be delivered before 12 on Monday the following week. I phoned twice that morning to make sure the delivery was going to come and was assured multiple times. Delivery didn't show by 12:45 and I couldn't wait any longer. I've now asked for a refund and I know they're going to drag their heels, 1 and half days wasted, multiple phone calls and no floor, utterly unprofessional, avoid at all costs.”

Helpful Report

Posted 7 years ago

Dear Mr Hedworth, I am very sorry to hear there was an issue with your delivery. Our customer service team and our delivery partners try very hard to ensure all items are delivered as arranged, it goes without saying this isn't the normal level of service we pride ourselves on. I will pass this feedback onto the courier company and would also offer a sincere apology for the delay in delivering your items. I can understand that this may leave you feeling like you have had a negative experience. If you would consider using us again, we would be more than happy to offer you a free delivery AM or Timed delivery whilst also ensuring we offer you the best possible price for any future flooring you may need.

Posted 7 years ago

“took m0ney out my account after I cancelled the order now can't get in contact with company”

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Posted 7 years ago

“Very quick postage on a sample that I ordered.”

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Posted 7 years ago

“Got the samples first thing the next day - excellent.”

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Posted 7 years ago

“Superior quality flooring, I ordered samples and they were here the following day.Don’t waste your time and money anywhere else,use these guys you won’t be disappointed”

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Posted 7 years ago

“I have not bought anything”

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Posted 7 years ago

Dear Mr Thomline, Based on your order number, it looks like you had some free samples from our website. If you do have any feedback regarding the sample service or the quality of them, please feel free to provide feedback on this.

Posted 7 years ago

“Good website and great service with free samples”

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Posted 7 years ago

“Prompt service and good size samples, thank you”

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Posted 7 years ago

“Bought online. Easy to use website. Flooring sent very quickly and delivered by a very polite and helpful person. No problems”

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Posted 7 years ago

“Telephone queries answered efficiently,order placed on line no,problem.Delivery timescale very good.Awaiting for delivery expecting quality to be as good as wenexpect”

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Posted 7 years ago

“Requested engineered wood flooring samples arrived the very next day. Impressive.”

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Posted 7 years ago

“One item missing, I will see how long it takes to remedy the error?”

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Posted 7 years ago

“Product arrived as and when described. Happy with the service.”

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Posted 7 years ago

“Ordered a sample it arrived within a couple of days. Sample is as show on website. Will be ordering this flooring.”

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Posted 7 years ago

“Great price and prompt delivery . 👍”

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Posted 7 years ago

“easy to order prompt delivery”

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Posted 7 years ago

“Looking for vinyl flooring for my kitchen I sent off for a sample, delighted with the quality, and the service from Factory direct”

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Posted 7 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,686 reviews