Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,686 Reviews

92 %

of reviewers recommend Factory Direct Flooring Ltd

Company Reviews

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Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited the showroom in Thurrock. The guy in the store was really lovely and helpful. Got given a delivery slot that worked for me. The only thing I would say, is check the type of delivery you are getting. I never realised it was a curb side drop off. This meant that the man delivering the wooden pallet with my flooring on, literally left the entire pallet outside my door step and went to walk off. Being a woman on my own and unable to lift heavy objects due to a medical condition meant I was unable to move these items into my house. I explained this to the driver and he did help me move the items, but this is not something they usually do. Was just as well as he then took away the massive wooden pallet the flooring was delivered on. Why is the massive pallet left with the customer?”

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Posted 7 years ago

“Fast delivery”

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Posted 7 years ago

“Excellent. Pricing is very competitive, and fast delivery too. All the staff I spoke to (and there were quite a few, as I had an awful lot of questions!) were more than helpful and patient. The products are of very high quality and we would not hesitate to recommend them.”

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Posted 7 years ago

“Excellent product very helpful in communication and excellent delivery”

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Posted 7 years ago

“Would be very good but delivery charge at 30% of order cost needs looking at”

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Posted 7 years ago

“Super quick delivery and very good floor boards. 😊”

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Posted 7 years ago

“Good choice of flooring at competitive prices. Good purchasing experience”

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Posted 7 years ago

“Received Samples brillant just what I wanted. Super fast delivery thank you. Now need to talk to our builders. Thank you again. 🙂”

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Posted 7 years ago

“Delivery was arranged and confirmed for last Friday. Took the day off work as only delivered kerbside. At 4.30pm driver called to rearrange delivery for Saturday am. Very disappointed.”

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Posted 7 years ago

“Very good service.”

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Posted 7 years ago

“Great service gave me a delivery date but when phoned up manage to arrange for the day before. Product is great and good quality”

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Posted 7 years ago

“Frist class service from start too finsh”

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Posted 7 years ago

“I'm a life-long DIY'r. Chose to go direct as similar spec flooring at a local carpet store was too expensive. Just laid a second floor with Click vinyl. The first was our kitchen / dining room conversion earlier this year. It laid well over the not so even floors and resisted damage from subsequent building work traffic. The second floor is our 20sq.m. extension, 3 room areas laid as one piece. Very pleased with the results and so easy to work with. Both batches were delivered safely, on time, with a call before arrival.”

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Posted 7 years ago

“Samples arrived very quickly, very pleased with service.”

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Posted 7 years ago

“Ordered samples very quick dispatch, samples good quality.”

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Posted 7 years ago

“Prompt and courteous customer services, with valuable updates on delivery date and time when the product was not in stock. No-quibble replacement of damaged goods (delivery driver problem). First rate service thank you.”

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Posted 7 years ago

“Our bathroom flooring was delivered on time, exactly as scheduled. We now have a new freshly laid bathroom floor which looks great and very professional. Very happy with the colour we chose which contrasts nicely with the white skirting boards. Would recommend this company.”

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Posted 7 years ago

“Prompt delivery and follow up phone call.”

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Posted 7 years ago

“Only ordered a flooring sample but I received it very promptly indeed.”

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Posted 7 years ago

“As all reviews state online it may well sell things cheap but the delivery service through them is not on par at all with where it should be. I needed my flooring the day it was supposed to be delivered (thursday) it's now going to be Monday but prob won't come then either. It's a shame they let themselves down this way as would be a 5 star firm otherwise.”

Helpful Report

Posted 7 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,686 reviews