Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,686 Reviews

92 %

of reviewers recommend Factory Direct Flooring Ltd

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Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was delivered to the wrong house and no contact with delivery driver at the drop off. Walking the items down my road to the correct house was not ideal.”

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Posted 4 years ago

Hi Shaun, Your comments are completely understandable. As with any courier related issues, we do report all issues to them. Please accept our sincere apologies for the issue relating to delivery.

Posted 4 years ago

“Very disappointed with my order as received different brand and colour compared to the sample, customer service not very helpful on the phone”

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Posted 4 years ago

Hi Matilde, Thank you for your review, I can only see a free sample under this order number and nothing else under your name. As you may have noticed from the images online for these products you had a sample of, they do vary in shade and tone, as they are made to imitate a real wooden floor, some parts will be lighter and other parts darker - all items supplied have an SKU number that is matched from the invoice to the packs, sometimes the names may vary but the SKU number identifies each product.

Posted 4 years ago

“Good carpet and price, terrible delivery ( delivery driver just left the carpet outside the house, and it was on a very heavy cardboard roll so we were unable to mov it round corners) All in all, good product and price, terrible delivery service.”

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Posted 4 years ago

“Ordered the flooring for a tv show. Great value and very very prompt delivery. Thankyou”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

“Quick and easy transaction and the flooring arrived well packaged and exactly when they said it would be - quality to a high standard - highly recommend 👍”

Factory Direct Flooring Ltd 5 star review on 18th March 2022

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Posted 4 years ago

“Only this one star because they won't stop emailing me asking for a review even the thi unsubscribe”

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Posted 4 years ago

“Received my three free samples very quickly.Product quality excellent”

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Posted 4 years ago

“After 5 weeks of waiting there was still no word of when my flooring would arrive and I had to do all the chasing for updates. Order cancelled.”

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Posted 4 years ago

“Very prompt servive. Thank you.”

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Posted 4 years ago

“Great communication. Quick delivery, highly recommendeded.”

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Posted 4 years ago

“Actually flooring is great . Delivery not so ... No one knocked, it was literally thrown over my back fence”

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Posted 4 years ago

“I still haven't received my free samples”

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Posted 4 years ago

“Great services”

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Posted 4 years ago

“Excellent service. I received a sample in 24 hours,spoke to customer services with a technical question. Got an immediate response ordered the flooring and arrived a few days later. Service was great and the flooring looks amazing.”

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Posted 4 years ago

“Great flooring and quick delivery”

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Posted 4 years ago

“Sent For samples which arrived very quickly. They all look good quality”

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Posted 4 years ago

“Great. No complaints”

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Posted 4 years ago

“7 planks were broken on arrival”

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Posted 4 years ago

“Great service and fast delivery. Recommended company”

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Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,686 reviews