Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,686 Reviews

92 %

of reviewers recommend Factory Direct Flooring Ltd

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Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I requested a couple of LVT samples, which arrived very promptly. The samples themselves appear good quality.”

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Posted 7 years ago

“Very impressed with the whole process. Had a few questions before ordering and the person I spoke to on the phone was very helpful. The online ordering process was straightforward and an early delivery date was offered. The delivery driver was also very helpful - although the terms and conditions state "kerbside delivery" as he did not have a crane on the lorry he helped me carry the items ordered down the driveway to the front door. He also took away the pallet which I did not want. Still in the process of laying the flooring but early indications are that the vinyl planks fit together easily and look very good once laid.”

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Posted 7 years ago

“Amazing flooring but not getting a delivery time slot was not appreciated”

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Posted 7 years ago

“Easy ordering service and follow up call to confirm order & delivery. As the delivery is only kerbside this was the only let down, if I had of read this before in would not have ordered from here - the pallet was just delivered not unpacked so you have to unpack & then discard of all packages & wooden pallet yourself. Definitely recommend getting help where can if ordering a number of packs of flooring which not every one can. Flooring itself looks good and value for money, however would say delivery service could be enhanced from what they offer. Booked AM delivery and turned up with 1 minute to spare!!!!”

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Posted 7 years ago

“I haven't received the flooring yet but so far I'm very happy with Factory Direct Flooring”

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Posted 7 years ago

“Excellent service, couldn't ask for more..”

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Posted 7 years ago

“The sample service is fantastic - delivery is quick and free. The pieces are large enough to get a realistic impression of colour and texture. A great way to choose flooring with confidence.”

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Posted 7 years ago

“Quick and responsive action. Amazing. Everything as expected and amazed with packing. Perfect. Thank you.”

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Posted 7 years ago

“Very disappointed . Said it was in stock but wasn't. Had to cancel and source from somewhere else.”

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Posted 7 years ago

“Product is great although I'd have liked some more of the longer lengths in the packs. No damage, no hassle, delivery effortless.”

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Posted 7 years ago

“Really good quality I’ve use this flooring 4 times already no problem at all quickly delivery great customer service highly recommend Regards Sebastian”

Factory Direct Flooring Ltd 5 star review on 22nd June 2019

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Posted 7 years ago

“Superfast sample delivery. Pleasant and helpful sale staff.”

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Posted 7 years ago

“Delivered all in good order, no damaged boxes which is always a welcomed bonus, driver was helpful, I haven't got round to laying the floor as of yet but judging by the quality and colour I chose, I'm fairly confident it's going to look stunning. I've left 4 stars instead of 5 due to the fact I haven't laid it yet, but once I do I'm sure it will be 5 stars. If all goes well I'll be ordering more for the bedroom”

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Posted 7 years ago

“Very efficient service”

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Posted 7 years ago

“Fitting was easy enough. Delivered on the day stated. Would be great to get a discount code for next time.”

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Posted 7 years ago

“Ordered 4 samples of vinyl flooring, even though website stated only 2 could be ordered 2, revisited the site and ordered another 2. All 4 samples arrived together, and were delivered when expected, samples were larger than those of another well known retailer, but one was a wood effect and couldnt really see overall effect i think ones which were tile effect would be the same. Overall very pleased with service. Samples were good quality, i have however not yet decided wether or not to proceed with a purchase.”

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Posted 7 years ago

“only at the stage of ordering samples but all going well so far, 75% chance going to order”

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Posted 7 years ago

“Fantastic quality samples. Definitely on our wish list for the renovation. Hope to be dealing with you in the not too distant future.”

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Posted 7 years ago

“Excellent product, fast delivery, just what we wanted at a good price.”

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Posted 7 years ago

“Samples arrived very quickly and good size.”

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Posted 7 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,686 reviews