Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,686 Reviews

92 %

of reviewers recommend Factory Direct Flooring Ltd

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Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are yet to put our flooring down so can't yet comment on how it looks. The service was brilliant. I ordered the flooring Saturday monday morning had a call to say they could deliver the very next day. Staff were very friendly and efficient. Driver called within an hour before the delivery arrived.”

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Posted 8 years ago

“Had a slow start where my order did not arrive as agreed on the day, but on contacting Factory Direct Flooring they checked out the problem and arranged to get it to me the same day as me contacting them. On checking the flooring I ordered I am pleased with the protection and condition of the flooring on arrival and now looking forward to installing in four days time.”

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Posted 8 years ago

“Choosing from the website and ordering was easy and this was confirmed by a real human on the phone - very efficient. Also delivery was on the day and in the time slot promised. I think there is room for improvement though, as other suppliers give an estimated time of arrival for their deliveries. This is extremely helpful for busy people like me to organise our day. If this were to increase your cost slightly, I'd be willing to pay the extra.”

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Posted 8 years ago

“good price but not very helpful with delivery could not give me a time unless i paid more for delivery”

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Posted 8 years ago

“Great value for money I looked everywhere for decent price and factory direct flooring was the best fast delivery had phone call ten minutes after order to arrange delivery I would recommend over all a decent customer service and great price”

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Posted 8 years ago

“I placed my order ,and was surprised it was going to be delivered so quick, then sadly due to technical issues it was delivered a couple of days later, which was not a problem, the problem was the lack of communication, a whole day lost :(”

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Posted 8 years ago

“Excellent service, speedy delivery and we are delighted with our new floor. No waste as all the boards were perfect. Will use again next time.”

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Posted 8 years ago

“Quick response to my order being placed and very easy to organise delivery”

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Posted 8 years ago

“Easy and quick to lay, feels good to walk on. Customer very happy.”

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Posted 8 years ago

“Excellent customer services. Correct samples sent and arrived within a couple of days. Great prices. Happily recommend.”

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Posted 8 years ago

“A very good, helpful and excellent service. Delivery was prompt driver gave me a call when he was close to home. very satisfied with the flooring and spent the bank holiday laying it. Very happy.”

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Posted 8 years ago

“Totally disappointed in the so call 5* customer service. Paid £75 for the delivery which I was assured would be received the day after ordering between 8 am and 2pm despite the standard time of 8-6pm. I planned my whole day around this delivery and was at the address by 8am. Here I am still at 8.42pm and no contact from the driver or company and still with no flooring. Completely ruined my bank holiday schedule as I cannot guarantee it will delivered tomorrow as it is Sunday and the phone line has been engaged since 3pm. Fuming”

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Posted 8 years ago

Dear Ms Bernard, Unfortunately the couriers did encounter some issues this Saturday, As we had bank holiday Monday we have been unable to chase them until this morning. I can see that the delivery charge has already been refunded due to the issue. We are currently contacting customer who were affected by this issue and of course will re arrange for a time that suits you. We have passed your feedback onto the courier, please accept our sincere apologies for the delay in delivering your order.

Posted 8 years ago

“Good customer service”

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Posted 8 years ago

“I am quite happy with the flooring but, the supplier has decided to change the profile of the jointing method of the flooring which is no longer comparable with previous flooring, which hasn’t helped me cause I have an on going installation that will not work with the new profile, nor would the supplier help me and return the 3 x packs that I had from them to exchange for the new jointing profile for the flooring. Wasn’t at all happy with this”

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Posted 8 years ago

Dear Mr Parr, Thank you for taking the time to provide us with your feedback on this, our supplier do sometimes make improvements to how the products are made, unfortunately as your orders were 5 months apart, there have been some changes to that product and we are not able to accept items for return from last year as we would not be able to supply those to any other customer due to them being stored in an unknown location for nearly 6 months. Please accept our apologies for this issue.

Posted 8 years ago

“Good choice & prices with swift (but expensive) delivery”

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Posted 8 years ago

“Good service, they had to re arrange delivery date but was delivered on time and not damaged”

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Posted 8 years ago

“helpful, punctual, quality”

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Posted 8 years ago

“Good product at a good price, very good response to the order and the flooring arrived quickly”

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Posted 8 years ago

“Fast, easy service. Delivered in good condition and easy to install.”

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Posted 8 years ago

“I have used factory direct on several occation and i am allways happy with the excellent service Ps Jack was very polite on the telephone!!! Thanks again”

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Posted 8 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,686 reviews