Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,686 Reviews

92 %

of reviewers recommend Factory Direct Flooring Ltd

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Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear seller. I have not receive my order but you are looking for a rating. I still haven't received a delivery date for my order.”

Helpful Report

Posted 7 years ago

Good Afternoon, We have made numerous attempt to contact you via telephone and email. Could you kindly confirm your email address and telephone number by emailing us at: info@factory-direct-flooring.co.uk

Posted 7 years ago

“Good customer service. Helpful and friendly and bought a great product : Karndean flooring. However I was badly let down by the courier service hence not 5 stars. I paid a premium for a before midday am delivery ordered and it arrived at 2.25pm! Resulting in my builder cancelling the day’s work and delaying the project. To be fair Factory Flooring Direct immediately offered to refund the difference between the am and normal delivery costs but companies need to be more wise with their choice of couriers. Having a contract with an unreliable company is damaging to business in the long run and it would be better to pay a bit more for a better delivery service.”

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Posted 7 years ago

“A very good choice of flooring competitively priced. Delivery was prompt and helpful. Recommended.”

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Posted 7 years ago

“Sent a free sample very speedily unfortunately not quite what i was looking for but looks good all the same many thanks.”

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Posted 7 years ago

“A sample of laminate flooring was delivered promptly and was well packed so that it would go through the letterbox. The sample was of good quality and shows how the laminate fits together and how it would appear. It will be helpful in making comparisons with other products and I really liked the service from factory direct.”

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Posted 7 years ago

“Fabulous lino friendly and helpful advice the best quality you can buy online I would shop again you'd be mad not to”

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Posted 7 years ago

“Ordered a sample of flooring and within a couple of days it arrived Exactly what we are looking for,will be ordering shortly”

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Posted 7 years ago

“Easy to order, delivery on time , i would use this company again”

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Posted 7 years ago

“Excellent products, great guidance, quick delivery at a good price”

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Posted 7 years ago

“Very quickly received the sample that I requested. The quality is what I wanted for a very competitive price. Would use this company again.”

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Posted 7 years ago

“Great quality but colours not as expected.”

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Posted 7 years ago

“Very profesional from order to delivery. Would highly recommend.”

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Posted 7 years ago

“We only ordered samples of Rhino flooring but the service was great. Thank you”

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Posted 7 years ago

“Very pleased with my new flooring. Looks very luxurious.”

Factory Direct Flooring Ltd 5 star review on 29th August 2019

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Posted 7 years ago

“Fast service to get samples out good quality products will be ordering once I have picked the one I want cheers”

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Posted 7 years ago

“I had called to check they had plenty of stock before placing order. Order placed, and Mike confirmed that he could see my order. Was assured I’d get a call within 30 mins to confirm delivery - this didn’t happen, nor did I receive an email confirming order placed - I had only received PayPal receipt. Had to chase them up about my order - delayed due to Bank Holiday, now informed they don’t have the stock - only 8 packs whereas I had bought 11 as all their other stock was damaged! I found the service to be very poor and would not recommend.”

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Posted 7 years ago

“samples not large enough”

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Posted 7 years ago

“Very quick efficient service , ordered samples one day & receivedvthe the next - very impressive !!”

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Posted 7 years ago

“Super fast with my samples & good price and quality so will be ordering. Thanks!”

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Posted 7 years ago

“very helpful customer advisors. Very prompt delivery. Not installed it yet but it all looks lovely in the packs!”

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Posted 7 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,686 reviews