Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,686 Reviews

92 %

of reviewers recommend Factory Direct Flooring Ltd

Company Reviews

Product Reviews

6,549

Questions

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

Write Your review

Tell us how Factory Direct Flooring Ltd made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The floor looks good. Customer Service could be better as I called twice in advance to make sure delivery would happen on a particular date and was reassured both times it would. It still arrived a day late.”

Helpful Report

Posted 5 years ago

“Order was 30 minutes after the latest estimate and almost all laminate flooring packs I ordered were ripped open to various degrees. Laminate itself seems fit for purpose and unphased. Need to have better truck packing so as not to harm products”

Helpful Report

Posted 5 years ago

“Brilliant quality”

Helpful Report

Posted 5 years ago

“Fast delivery great product will be ordering again”

Helpful Report

Posted 5 years ago

“I have never layed a floor. You team was extremely helpful on the phone helping me selected the right product and gave me lots of advice. Delivery came quickly and on my chosen day!! Really impressed 😊”

Helpful Report

Posted 5 years ago

“Samples arrived very quickly and are a reasonable size to see colour and quality. Now desiding whether to have carpet or wood once decoration is finised”

Helpful Report

Posted 5 years ago

“Great for multi samples have now made decision just need fitter!!”

Helpful Report

Posted 5 years ago

“I have given four stars as the vinyl is perfect, customer service was amazing but it came a day late which meant I had to mess about the man who I had booked to fit the vinyl. Thank fully he didn’t charge me for his lost time!”

Helpful Report

Posted 5 years ago

“Easy ordering office staff was amazing and went the extra mile for me thank you jake lucas ,and Louise I think the lady was called ,only remark is to put sizes on outside of packaging if you deliver multiple rolls so customer can put them in corresponding rooms 😉 again thank you very much 😁”

Helpful Report

Posted 5 years ago

“Great 1st experience buying, was apprehensive as was so cheap, but its lovely, and fast delivery, will definitely use again 😀”

Helpful Report

Posted 5 years ago

“Good buying experience all round. Numerous samples sent out and arrived swiftly free of charge. Impressed with the quality of the flooring, looks great at a competitive price. Was concerned that other reviewers had issues with delivery. I paid extra for delivery on a specified date and time slot as I needed it urgently and it arrived on time. Communication from FD flooring and the delivery firm was spot on. An all round positive experience and I will use again.”

Factory Direct Flooring Ltd 5 star review on 2nd September 2021

Helpful Report

Posted 5 years ago

“Great”

Helpful Report

Posted 5 years ago

“Excellent service and fast delivery thank you.”

Helpful Report

Posted 5 years ago

“Flooring is good value for the money thanks”

Helpful Report

Posted 5 years ago

“Thank you so much, I'm awaiting for someone to come and measure properly and has the time to fit it so I can place my order.”

Helpful Report

Posted 5 years ago

“Firstly the right hand doesn’t know what the left hand is doing, you took out payment and on same day emailed me to say it was out of stock. But as asked you did refund me. But this means I don’t have the product to review.”

Helpful Report

Posted 5 years ago

“Arrived very quickly, good quality.”

Helpful Report

Posted 5 years ago

“Vinyl samples were great. Just waiting for joiner to finish before we purchase.”

Helpful Report

Posted 5 years ago

“Excellent service, couldnt fault it. Have yet to lay the flooring but am happy with what I've bought.”

Helpful Report

Posted 5 years ago

“Samples received promptly - very efficient. Unable to make a choice at present as I'm waiting for builders to start work. Currently in process of collecting as many samples as possible.”

Helpful Report

Posted 5 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,686 reviews