Farmer Autocare, Edinburgh Reviews

"Definitely Avoid Farmer Autocare\n \nMy son\u2019s girlfriend visited the Farmer Autocare on Monday 10th August on discovering that she had a puncture on one of the tyres of her Mini Cooper. They told her that they could not find the tool to remove her locking wheel nut and said that it would be best to get all four locking nuts removed at the same time. The price quoted was \u00a3160 (this did not include the replacement tyre and valve which cost an extra \u00a370) including the four replacement standard wheel bolts. She agreed for them to go ahead with this thinking that this price would be competitive. She then collected the car after the work was completed.\nOn checking on the phone and online afterwards it seems that she may been greatly overcharged.\n \nI phoned another Farmer Autocare site in Paisley (same company) to be told that their price to do the same job would be \u00a370. Yes that\u2019s \u00a390 less for the same job!\nOn the Checkatrade website (where members of the public can find reputable tradesmen) it says that the average guide price to replace four locking wheel nuts is \u00a365.\nLocking Wheel Nut Removal Specialists quoted \u00a380.\nWheelnutman quoted \u00a350 on their website.\nKwikfit quoted \u00a390 over the phone but this included new locking wheel nuts and a new key to remove them.\nI spoke to the Edinburgh store manager Michael Gray who was not prepared to compromise with the price (even after pointing out to him that another Farmer Autocare store was providing the exact same job for less than half the price - \u00a390 less) and then subsequently phoned the Farmer Autocare head office to complain and spoke to the area manager Jason Horne who responded in the same way unfortunately. They had her money and were really not interested.\n \nHow is it possible for a national company like Farmer Autocare to charge vastly different prices at different stores for the exactly the same job? Over double the normal price? Can it be that each store is simply allowed to make up their own prices?\n \nI would say buyer beware and would certainly advise any poor unsuspecting customers to avoid shopping there in the future."

"Definitely Avoid Farmer Autocare\n \nMy son\u2019s girlfriend visited the Farmer Autocare on Monday 10th August on discovering that she had a puncture on one of the tyres of her Mini Cooper. They told her that they could not find the tool to remove her locking wheel nut and said that it would be best to get all four locking nuts removed at the same time. The price quoted was \u00a3160 (this did not include the replacement tyre and valve which cost an extra \u00a370) including the four replacement standard wheel bolts. She agreed for them to go ahead with this thinking that this price would be competitive. She then collected the car after the work was completed.\nOn checking on the phone and online afterwards it seems that she may been greatly overcharged.\n \nI phoned another Farmer Autocare site in Paisley (same company) to be told that their price to do the same job would be \u00a370. Yes that\u2019s \u00a390 less for the same job!\nOn the Checkatrade website (where members of the public can find reputable tradesmen) it says that the average guide price to replace four locking wheel nuts is \u00a365.\nLocking Wheel Nut Removal Specialists quoted \u00a380.\nWheelnutman quoted \u00a350 on their website.\nKwikfit quoted \u00a390 over the phone but this included new locking wheel nuts and a new key to remove them.\nI spoke to the Edinburgh store manager Michael Gray who was not prepared to compromise with the price (even after pointing out to him that another Farmer Autocare store was providing the exact same job for less than half the price - \u00a390 less) and then subsequently phoned the Farmer Autocare head office to complain and spoke to the area manager Jason Horne who responded in the same way unfortunately. They had her money and were really not interested.\n \nHow is it possible for a national company like Farmer Autocare to charge vastly different prices at different stores for the exactly the same job? Over double the normal price? Can it be that each store is simply allowed to make up their own prices?\n \nI would say buyer beware and would certainly advise any poor unsuspecting customers to avoid shopping there in the future."

"Definitely Avoid Farmer Autocare\n \nMy son\u2019s girlfriend visited the Farmer Autocare on Monday 10th August on discovering that she had a puncture on one of the tyres of her Mini Cooper. They told her that they could not find the tool to remove her locking wheel nut and said that it would be best to get all four locking nuts removed at the same time. The price quoted was \u00a3160 (this did not include the replacement tyre and valve which cost an extra \u00a370) including the four replacement standard wheel bolts. She agreed for them to go ahead with this thinking that this price would be competitive. She then collected the car after the work was completed.\nOn checking on the phone and online afterwards it seems that she may been greatly overcharged.\n \nI phoned another Farmer Autocare site in Paisley (same company) to be told that their price to do the same job would be \u00a370. Yes that\u2019s \u00a390 less for the same job!\nOn the Checkatrade website (where members of the public can find reputable tradesmen) it says that the average guide price to replace four locking wheel nuts is \u00a365.\nLocking Wheel Nut Removal Specialists quoted \u00a380.\nWheelnutman quoted \u00a350 on their website.\nKwikfit quoted \u00a390 over the phone but this included new locking wheel nuts and a new key to remove them.\nI spoke to the Edinburgh store manager Michael Gray who was not prepared to compromise with the price (even after pointing out to him that another Farmer Autocare store was providing the exact same job for less than half the price - \u00a390 less) and then subsequently phoned the Farmer Autocare head office to complain and spoke to the area manager Jason Horne who responded in the same way unfortunately. They had her money and were really not interested.\n \nHow is it possible for a national company like Farmer Autocare to charge vastly different prices at different stores for the exactly the same job? Over double the normal price? Can it be that each store is simply allowed to make up their own prices?\n \nI would say buyer beware and would certainly advise any poor unsuspecting customers to avoid shopping there in the future."