Fast Software Reviews

1.3 Rating 120 Reviews
A
Happiness Grade
A

Customer Service - Good

91.52%
Industry Average
Really good service, and after service is also excellent, I had a hard drive failure, and lost the download link for my purchase, a quick email to them, and a quick reply, and I had the purchase reinstalled and running, I would strongly recommend them, and not just for their good prices, but also for their excellent service, I will definately use them in the future.
posted 4 years ago - Christopher Martinsen
Great customer service experience today, I had trouble with my activation key and as soon as I reported it and sent the confirmed information your team took action and it is really appreciated.
posted 4 years ago - Richard Schneider
Service is excellent in my experience, i sent a request and within 5 minutes the request had been fulfilled which was 3 months after the original purchase had been made. The software works as should but the only thing is that the download did not work on the first try and needed the help center to resend the link to work correctly.
posted 4 years ago - Edward Powell
So great service from Fast Software, who delivered exactly what I bought.
posted 4 years ago - Pedro Butterfield
Fast Software gave me the best customer service I ever had when they agreed to exchange software after I mistakedly downloaded the wrong version. Any other company would have taken the attitude, "Sorry Dude, sucks for you," but not Fast Software. When great customer service supports stellar pricing, you absolutely cannot beat that! Bravo to this company@
posted 4 years ago - Patrick Butler
Purchase was very easy and quick, Email came in a couple minutes. I purchased office 2019 not knowing you needed Windows 10. I messaged them my problem and i was given a new code for Office 2016 in a couples seconds. Very fast order and service.
posted 4 years ago - Raymond Suter
Great service - software available for download within minutes of placing and paying for order. Everything downloaded and worked fine, so I haven't needed Customer Services.
posted 4 years ago - John Davis
I purchased the same software from another company and after three days of trying to get it to work and dealing with their poor customer service, I requested a refund. I purchased the software from Fast Software and was up and running in under an hour! They were totally dependable... they did exactly what their site said they would! Thank you!
posted 4 years ago - Christopher Frazier
Recently I had bought software from the company website and I was uncertain if they would deliver the product as advertised on the site and if the software will install and work. however to my experience every thing worked as advertised and I have not encountered any issues so far. I would say that they have delivered as promised and the service was excellent. I would certainly recommend this company.
posted 4 years ago - Billy Forester
Outstanding Service! Purchased this afternoon and after a small hiccup on my part, putting the wrong email address in when purchasing, the software is now installed and working perfectly.
posted 4 years ago - Charles Fried