“Ordered lanyards and what I received was not what I ordered, they look cheap and poorly designed, company have tried to say that they sent proofs for approval before making the lanyards, but when I pointed out that the "proofs" that were approved look nothing like what arrived I've been told they'll "go back to the factory"?
“The purchase went great, arrived from the Far East, no problem. Then I received an invoice from FedEx for £19. I contacted their customer services straight away where they asked me to forward it on, which I did as it was theirs to pay (I had already paid postage). However, since September they have not paid this and it has gone to a debt collector! They are now saying that they didn't recieve the invoice and aren't paying it!!”
“Don’t use this company. We ordered lanyards, company was implying it was in the UK, we received the lanyards but also an import duty fee which we had to pay. Fastlanyards promised to refund, chases several times no response. NEVER AGAIN - avoid - you have been warned.”
“Wristbands and Lanyards ordered and special delivery paid for. They did not arrive on time and when we phoned to find out why we were told that we would not receive them until our event was over! They did not even have the courtesy to call us and tell us they were delayed. Appalling service.DO NOT USE THIS COMPANY!”
“Currently attempting to cancel an order with this company. Additional money requested after full payment was made with daily phonecalls demanding more money. When a refund was requested, I was informed that cancelling would cost me more!
Terrifically poor customer service and quite clearly not based in the UK, even though this is stated to be the case on their website. Responses to emails are poorly worded one liners, often not answering the question. Certainly not a scam, but dishonest regarding who the company are.”
“very poor customer service. you need to pay the full amount of the order before receiving a proof. we were discussing it with management for a few days and were constantly chased for approval. Fastlanyard then passed it to production without our approval and now we want to cancel the order as we are unhappy they are refusing.
the company claims to be UK based but they are not. Also claimed to be based in America but they sound Indian and use English names such as Sophie and Gavin.
“First of all, it's a Chinese company with a dubious secretarial address in London. Goods are sent from China. Secondly, they didn't deliver the free card holders we ordered with the lanyards, claiming that we didn't order them. Thirdly, they tried to sell us new card holders at a slightly discounted price instead of delivering the free additional goods we have ordered. The lanyards are okay but definitively not cheap. We thought we supported a UK company. Bogus from beginning to end. Avoid.”