“Got first box main ingredients missing. No meat for 2 of the recipes. Vegetables not in a very good state when they arrived. Tried to cancel but couldn't so had to suspend subscription. Even at a discounted price not good value.”
“Every recipe was missing 1 or more ingredients. One was even missing ALL spices and the rice meaning there was nothing we could cook with the remaining ingredients.
I complained and at first was offered a pathetic 10% off my next order. after multiple emails complaining I was refunded for 1 meal and gave up. I will not be using feastbox again”
“Got a cheap wowcher to try this company out, foods of low quality, tried to cancel it but they told me it was too late now and charged me £50 , fuming!”
“Ordered 2 boxes for half price as an intro and cancelled subscription straight away and was told that any in process orders would be cancelled. 2 days later I got a notification that 2 more boxes that I didn't select were being prepared. Since this one was also half price I left it.
First 2 boxes were fine. Nothing particular sensational and ok for the price but wouldn't pay full price for them. Ingredient cards don't give you measures and some of the ingredients (like sauces) don't tell you the quantity on the bag so wouldn't be able to easily recreate the recipe if you wanted to.
Second lot of boxes came and one of the bags wasn't sealed. The tape was on but was put on too short so didn't seal the bag. One bag was also greasy and ripped open where it was wet but none of the ingredients had leaked so just moved to a new bag.
The chicken thighs for one recipe were incredibly fatty and smelt strongly of eggs. My wife noticed it smelt as soon as she walked in the door. This recipe also clearly sent twice as many noodles as were required which ruined it anyway. I ended up throwing it away because the chicken still tasted off and when I looked it up afterwards egg smell is a sign that the chicken has gone off. So many noodles that the flavour was gone anyway.”
“It clearly says on their website that any payments will be refunded but it’s a lie. Terrible. Avoid! I purchased through Living Social. On the day the boxes arrived, I went on their website to ensure that I hadn't subscribed. I went into my account details and they did not list any bank account details for me. To be on the safe side, I emailed to cancel and also cancelled the subscription on their website. They replied by saying that they had cancelled my subscription but couldn't refund the money for the order for the 1st July. Their email says that my menu choices were locked in - I DIDN'T MAKE ANY CHOICES!!! The money was deducted from my account after I sent them the email. Very shoddy service, I am going to be sent four menu choices which I didn't choose and don't fancy! DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE CHARGED FOR FOOD THAT YOU REALLY DON'T WANT AND PROBABLY WON'T USE!!!”
“Ordered two meals but box wasn't left in my safe place on two successive days. Food is ruined. Customer service is responsive but leaves it up to me to raise a dispute with their courier and refuses to send a new box. Wasted my money and time. Very disappointed.”
“I tried Feast Box for the first time and ordered 4 recipe boxes which would allow me to make up meals for my family during the week. Three out of the four boxes included "fresh" meat - chicken, pork and beef. So imagine my dismay when I realised that the recipe boxes had been packed and sent off to be delivered by DHL THE DAY BEFORE they were due to be delivered to me. By 3pm the next day, they still had not been delivered, and on phoning customer services, I was told not to expect my food delivery until about 6pm that day and that this was "normal" service!! They said that because the food had been packed with little icepacks and a few wool sleeves, it was enough to keep fresh meat insulated for over 24 hours. I know that these ice packs, even when paired with insulation sheets, are not meant to last more than 6-8 hours tops. When I expressed dismay at feeding my family meat that had been unrefrigerated for that long, they told me to "take a photo" to prove that the meat had gone off, in order to get a refund. Because of course, taking a photo really proves that the food is fresh!! The only way I would be able to know if it was still ok to eat would be to feed it to my family and wait to see if they developed food poisoning! I then called "Red Rickshaw" who are the company who own feastbox.com and spoke to a patronising guy in customer services called Mahesh who told me that the company had been sending out food like this "for years" and not had a complaint about it. I could not get a guarantee that the £45 I had spent on this food would be refunded, although I have attempted to get the delivery cancelled by calling Feast box again. I asked for an email confirmation, but have not received it. Customers need to know that their recipe boxes are nowhere near as "fresh" as they would have you believe. Do you really want to gamble your family's health on these boxes that additionally can cost you nearly £60 for four meals for two at full asking price?”
