Fetch Reviews

2.3 Rating 133 Reviews

33 %

of reviewers recommend Fetch

Company Reviews

Questions

Metrics

2.3

Based on 133 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Popular Questions:

Delivery

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Customer Service

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How quickly does Fetch resolve customer queries?

Helpful Report

(2 years ago)

Greater than 40% of reviewers feedback is Fetch takes over a week to resolve customer queries.

Helpful Report

(2 years ago)

54.17%

Industry Average

“ I emailed back to say this was not good enough customer service. ”

- Susan Evans

“ Order number 30113065. I ordered Burns dog food on 25 January and the payment was taken from my bank on that date. The order has never arrived and Fetch aren't responding to my emails requesting my money be refunded. Really bad customer service. ”

- Dot

“ I have spoken in phone calls to two customer service agents. ”

- Zoey

Fetch Reviews

Customer Service - Average