Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time of using Firebox, great products well packaged and delivered in a timely manner. The free bag of sweets in each delivery is a nice touch.”

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Posted 10 years ago

“Easy to use web site. Keep you informed of parcel status. Emails are hilarious so much so that I show them to my family to cheer them up.”

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Posted 10 years ago

“I love firebox they are so down to earth when they email, which made me laugh at some of the emails and also made me feel like a valued customer. I will definitely be useing them again and would recommend to my friends.”

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Posted 10 years ago

“Bought this as a present and the recipient loved it!! it makes bath time even more enjoyable. I have a prune like child who won't leave the water because they love it so much. Highly recommended!!”

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Posted 10 years ago

“Fantastic, easy to use website. Very quick delivery, and a great variety of new products on there that i haven't seen anywhere else! Makes Christmas shopping that extra bit easier!”

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Posted 10 years ago

“I am always so happy with how quick my orders turn up! Amazing service and amazing quality! Thank you :)”

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Posted 10 years ago

“Brilliant range of present ideas for friends and family and lovely original emails with confirmation instead of your average robotic replies. One order has been delayed and I received prompt information on the update before it was even due for delivery. Spot on customer service”

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Posted 10 years ago

“It's Firebox and I expect nothing less than a damn fine shopping experience (or a fire in a box, that would also be acceptable).”

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Posted 10 years ago

“I ordered gifts for my grandsons and was very pleased with how quick it was delivered”

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Posted 10 years ago

“Excellent product well built and does exactly what it says. I have used a number of times and it keeps drinks hot for 5-5.5 hours which is great as the instructions say 4 hours, if you are looking for a great product look no further.”

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Posted 10 years ago

“I love you guys! Every single interaction is priceless.. Even your reminder for a review made my heart laugh! It's like some crazy friend is sending me funny stuff. I love your concept. I really do. Honestly. No diggity. Keep it up guys. Stay weird!”

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Posted 10 years ago

“Fabulous products, fabulous service and wry smiles await with the cheery communication!”

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Posted 10 years ago

“Very good as always. I ordered on the Saturday and it was delivered on the Tuesday, very impressed and the gifts I ordered I have been thrilled with as always .”

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Posted 10 years ago

“The choice of products is amazing and the service is outstanding. I was kept informed every step of the way regarding the order and its prompt delivery. It is just fantastic dealing with a company which has a great sense of humour and I so look forward to receiving the e-mails. A big thank you for the lolly that was inside the order - that made me smile even more To sum it up - great company - extremely efficient - fantastic products and a great sense of humour.”

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Posted 10 years ago

“Great product, prompt shipping. Nicely done, thank you.”

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Posted 10 years ago

“I love firebox, they always have something I know someone would love. I do all my Christmas shopping here =)”

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Posted 10 years ago

“Prompt confermation, prompt delivery so far so good. Let's hope it works!”

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Posted 10 years ago

“quick delivery, great fun product, love the messages”

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Posted 10 years ago

“Amazing, reliable, great and awesome!!!”

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Posted 10 years ago

“Brilliant website. Some ally fun, original and quirky items on there and the confirmation email always makes my day. Thank you Firebox!”

Helpful Report

Posted 10 years ago

Firebox is rated 4.4 based on 4,743 reviews