Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered from them a number of times and have always had a very speedy service,everything is well packaged and there's always a little sweetie in the box. What more could you want!.”

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Posted 10 years ago

“1st item was delivered slightly damaged, I emailed customer service who responded very quickly and dispatched a replacement item without question. Fantastic communication and very quick to respond, amazing service”

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Posted 10 years ago

““Loved the website, items for sale, email alerts, packaging ...... Everything.””

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Posted 10 years ago

““Great. Professional, friendly and prompt delivery. I like the "friendly" emails and approach Firebox has.”

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Posted 10 years ago

“A great place to buy fun gifts for some-one who doesn't need anything; such as my son-in-law. (Revenge at last!) Quirky, fun stuff that you won't find in the shops. Speedy delivery. Highly amusing E-mails that put a smile on my face all day! Already recommended to family and friends.”

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Posted 10 years ago

“I often use this site for gifts. And I recommend it to anyone”

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Posted 10 years ago

“Why is there not an 'excellent' button? Good doesn't come close!! I love buying my friends unusual gifts and have done all my Christmas shopping from Firebox this year, plus a few extras for myself! If i could afford I would probably buy one of everything in the catalogue or even two, one for me and one for a friend!”

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Posted 10 years ago

“Now I have discovered FABULOUS Firebox will use again & again and tell all my friends”

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Posted 10 years ago

“An excellent service, a great and unique range of products, speedy delivery and all supported by hilarious emails to make the shopping experience fun. What more could the sophisticated shopper about town need?”

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Posted 10 years ago

“Fantastic service! Will order again and again!”

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Posted 10 years ago

“OMG, why have I only just found you guys?! Amazing stuff and fast delivery, what more could a girl dream of ;)”

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Posted 10 years ago

“Ten out of Ten xxx”

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Posted 10 years ago

“For that something a little bit different .”

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Posted 10 years ago

“This is a great site with great products. Some of them are a little bit pricey but totally worth is as you can't find a lot of this stuff anywhere else and at such great quality. There is a lot of choice too and you really can find something for everyone. I would definitely recommend this site to other people seeing as most of my Christmas shopping has come from here.”

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Posted 10 years ago

“I will continue to thoroughly recommend Firebox to friends and family, the products, the service and the little witticisms are what makes them a great company to shop with. They should serve as an example of what great customer service means to all their competitors.”

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Posted 10 years ago

“Excellent service , excellent products just EXCELLENT”

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Posted 10 years ago

“Loved reading the copy on each product. On a downside, it has made me spend lots of money! Had one small problem with an item that was broken on delivery, not a problem at all. Another one was sent no charge the next day. The telephone team is fantastic, you can tell they love their jobs (mostly I guess, they are human after all - or are they?) Products are great and appeal to anyone with a sense of fun, if you don't have any sense or fun don't use this site! Overall - brilliant, thanks Firebox for making me laugh while bleeding me of money!! Well worth it, love it all. No, I am not an employee of the firm!”

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Posted 10 years ago

“Lots of fun stuff with a good price range. Like the witty nonsense in the descriptions.”

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Posted 10 years ago

“Bought these for my adult children for Christmas. They came in a timely manner. The communication was excellent. Will shop again.”

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Posted 10 years ago

“This company has great communications skills and a great sense of humour. I get the feeling that they will ,look after you if (BIG IF) anything goes wrong - but their communication emails are so good, I'd say that they really know how to do things properly to a customer's satisfaction. I chose them because they had something my daughter wanted. But I shall return for more of their products as and when - most definitely in preference to other on-line stores. Well done to them for giving me a good laugh whilst delivering the goods on the nail, no fuss, no hassle.”

Helpful Report

Posted 10 years ago

Firebox is rated 4.4 based on 4,743 reviews