Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service from Firebox was great, unfortunately I can't say the same for Yodel who delivered the order, despite receiving an email to say my parcel had been delivered, it hadn't, I'd not been out, it turned out a parcel that needed to be signed for it was left in the shed of a neighbour who was out all day. :-/”

Helpful Report

Posted 11 years ago

“Great item, quick delivery and fantastic e-mails!! To be honest, worth purchasing something just for the witty e-mails! Many Thanks :-)”

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Posted 11 years ago

“This is my first experience of Firebox, having ordered the Walking Dead Monopoly set from their very professional looking spread in a national newspaper. I paid by credit card, received a confirmatory e-mail stating my order had been dispatched and with a Yodel tracking number on the 10th December. By the 18th of December I still had not received it, (having already been charged for the item) and contacted Yodel. They informed me that they had received the paperwork for my item, hence they had a tracking number, yet it appears that Firebox have not sent them the item for them to dispatch to me. So, Firebox have my money, I do not have my Monopoly set. As a first time customer, I am very disappointed and unless they can resolve this quickly, I will be a last time customer. On the basis of this experience, I would not recommend them to anyone. This of course may change, should I receive the product I ordered and paid for.”

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Posted 11 years ago

“Excellent service, goods you won't find elsewhere, and the funniest e-mails to let you know how your order is going, love them”

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Posted 11 years ago

“The products on offer and unique, quirky and varied and it can inspire you buy something that you never knew you needed or buy a great gift for someone whether that would be Christmas or a birthday etc. The prices are reasonable and I haven't had an issue ordering from Firebox.”

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Posted 11 years ago

“Cool quirky gadgets for almost anyone and fast delivery.”

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Posted 11 years ago

“Ordered two for crimbo prezzies, they arrived promptly an looked brill. Had a cheeky smell of them an they smelt gorgeous, goin to order one for my self! X”

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Posted 11 years ago

“Quick delivery and excellent customer service.”

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Posted 11 years ago

“In the sea that is questionable customer experience, Firebox is the Lighthouse and the beacon of great service!”

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Posted 11 years ago

“I've been waiting for two weeks to have my parcel delivered because Firebox left the first line of my address off the parcel. When I contacted them they just said Yodel was having a few delays. If Firebox spent 10 seconds looking at the tracking they would have identified the problem. Last time I buy from Firebox”

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Posted 11 years ago

“Love the quirky language. Time will tell if my purchased product does the job. Looks good anyway.”

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Posted 11 years ago

“Always speedy with the delivery, quality items and I love the addition of a little sweet in the box too. Thanks Firebox ????”

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Posted 11 years ago

“Great gift ???? arrived quickly , everyone was jealous!!”

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Posted 11 years ago

“fast delivery!”

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Posted 11 years ago

“Brilliant service and really quick delivery ordered it at about six with free delivery and it then arrived the next day!! Absolutely amazed and very happy with the service and products that i have recieved.”

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Posted 11 years ago

“So easy to order and quick delivery.”

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Posted 11 years ago

“Wow What a purchase - an experience that has been so positive. Firebox are just the best when sicking to deadlines. Will be back here often.”

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Posted 11 years ago

“Excellent customer service, speedy delivery, unusual products and an overall pleasant experience.”

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Posted 11 years ago

“Amazing and unusual products.love the mystery boxes, bought 2 this year for my daughters and great value, I will be back, again and again”

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Posted 11 years ago

“Mug was fine, customer service was pretty shocking made worse by the delivery of the item failing spectacularly and a nice member of the public who lived half a mile away kindly bringing the parcel to me. NO follow up from Firebox either. Won't be returning as a customer”

Helpful Report

Posted 11 years ago

Firebox is rated 4.4 based on 4,743 reviews