Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not only do I love the product, but customer service was super friendly, quick to response, and happy to help with issues and make sure they could get everything made right. Would for sure use this company again and will recommend to friends!”

Helpful Report

Posted 6 years ago

Hey, Thank you for taking the time to review us and tell us all about the fabulous experience you've had! We hope you enjoy your Fresh Faces! And we of course look forward to seeing you again for more ;) Merry Christmas! Firebox Team 🎄

Posted 6 years ago

“Firebox were so helpful every step of the way. There were a few issues with an image I chose but their customer service were so kind and useful they helped me choose a better photo and my Mushion turned up amazing!”

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Posted 6 years ago

Hey there B, Thank you for taking the time to review us and give us such a smashing rating! 🎉 Exactly the #giftgasm experience we wanted for you this festive season!! Merry Christmas! Firebox Team 🎄

Posted 6 years ago

“Nothing can beat Firebox's customer service!”

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Posted 6 years ago

Hey Seaghdh, Thank you for taking the time to review us and rate us! Nothing beats a fantastic customer like yourself. We hope you enjoy your goodies🎁 Merry Christmas! Firebox Team

Posted 6 years ago

“I love Firebox! In my opinion not only do they have awesome gifts at reasonable prices, they also have a great customer service and were quick to respond to any questions I had. To date, I haven't had any problems with any of my items or deliveries and hopefully this will continue :)”

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Posted 6 years ago

Hey! Thanks for the AWESOME review! We really do appreciate you taking the time to share you experience and thoughts about us. We hope to see you soon purchasing some fresh goodies off our virtual shelves. 'Till then, Firebox Team 🎄

Posted 6 years ago

“Great items for any occasion. Cant wait to see the grow a dick chilli grow.”

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Posted 6 years ago

Hey Kirsty, Thank you for taking the time to review us and giving us feedback about your experience! We're all about the #giftgasm, glad you didn't have to fake yours this festive seasons. Woo! We wish you a very merry Christmas!🎄 Firebox

Posted 6 years ago

“Quirky Christmas gifts in plenty, I’ve bought a few things off Firebox over the last few years. I am always happy with what arrives. The choices on firebox are brilliant. Some things I think are slightly on the pricey side but they can’t be bought elsewhere so it comes with the uniqueness of the items. Always buy my little quirky Christmas stocking fillers or secret santa bits on here. I could scroll for hours with the choices they have!”

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Posted 6 years ago

Hey J, You are a good noodle for taking the time to review us and giving us your thoughts! We are so happy you've been getting extremely good #giftgasms over the years and hope that this Christmas you get the best ones yet! Merry Christmas! Firebox Team 🎄

Posted 6 years ago

“I went for booze mystery box, Definitely worth trying! Worth it for random selection of beers :D”

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Posted 6 years ago

“Incredible service and excellent goods!! My order got destroyed by customs officers so I didn't know what to do. The customer service/ reaction was perfect and immediate. Thank you so much”

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Posted 6 years ago

Hey Michaela! Thank you so much for taking the time to give us a fantastic rating and review. We completely understand how stressful it is when your goodies are randomly chosen for a thorough inspection! We are glad we could help and make sure you d*cks could grow. We look forward to seeing you around these sides of the interwebs again. Kind regards, Firebox Team

Posted 6 years ago

Hey Michaela, Thank you for taking the time to give us such a smashing reviews! You absolute gem!! We are glad we could help! We completely understand the stress and frustration of receiving a completely destroyed parcel. We look forward to seeing you back on these interwebs again! Cheers, Firebox

Posted 6 years ago

“I cannot praise these guys enough! I bought the Black Box ... AMAZING - so worth the money and my Christmas is set with the contents! Their customer service is second to none, they helped me out immensely with a horrible situation and I cannot recommend their products enough! My only criticism is that they use Yodel as a delivery service, an awful, unorganised delivery company, and I would highly suggest they change them - however I am a loyal customer to Firebox and will be coming back time and time again for some excellent products :)”

Helpful Report

Posted 6 years ago

Frankee! You absolute legend! You beautiful soul! You've truly left us speechless. We are so f*king pleased that you are the happiest noodle with your Firebox experience, from the goodies to the team behind every item you've received. We live for giving #giftgasms Thank you for taking the time to review us and to give us such a smashing review. Hip hip, hooray! We take your feedback very seriously and we are working very hard to improve every service offered by us. So we look forward to seeing you again and sending more goodies your way. We hope to keep making you proud and surprising you with what we've got up our sleeves ;D Cheers, Firebox

Posted 6 years ago

“The customer service was incredible! They were so helpful and kind about everything and on top of that, Cookie Gureje was so easy to talk to!”

Helpful Report

Posted 6 years ago

Meg! Thank you so much for taking the time to review us and share with us your Firebox experience. You're the loveliest! We are honestly so delighted to hear that we made this process easy for you. We are very glad we could help, we don't ever want you to feel disappointed when ordering a Firebox product. We hope to see you again around our site! In the meantime, enjoy the new mug you can actually drink out of! 😂 Big love for you Meg, Firebox Team

Posted 6 years ago

“Amazing site and really fast shipping to Portugal. Love it!”

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Posted 6 years ago

Inês! You are such a good noodle. Thank you for taking the time to give us a smashing review. We really appreciate your feedback and very happy YOU are happy. See you around our website very very soon! All the best, Firebox

Posted 6 years ago

“I love Firefox! Great stuff, great service, great packaging and even got a little goodie with my order. It arrived in about 20 days to France, so I will keep that in mind for future orders.... I just love the amazing and a little bit crazy options you offer here!!! By the way, I bought the turkey mask, and is exactly as expected and more!!! Great quality and excellent size.”

Helpful Report

Posted 6 years ago

Hey Pao! Thank you so much for taking the time to review us! Your fantastic feedback has made our day. Sometimes when goodies travel great distances from our wacky and wonderful warehouse, over many hills and valleys, fearlessly crossing mountains and seas... they can take a little longer than expected. But we are so glad to hear it arrived safe and sound to your doorstep. We look forward to shipping off more goodies your way. We have more crazy and awesome items in the works - stay tuned! Feel free to show us your #giftgasm by tagging us @firebox on social media!

Posted 6 years ago

“A wonderful company! We ordered 4 suitcase covers (with our kittys' faces). The covers arrived on time and were an absolute delight - they'd done a beautiful job with the photos we'd sent through. In addition the customer service is excellent. I had an issue with an aspect of the delivery and they got back to me immediately to sort out - I was really blown away by that. In short - highly recommend!”

Helpful Report

Posted 6 years ago

Hey! A massive thank you for taking the time to give us such a smashing review and rating us. You have been an absolute delight to talk to and we are so glad we could help sort the issue out. Our fantastic Customer Service Team is always at the ready to help any way they can! You have been smashing and we hope you enjoy the Head Cases! Regards, Firebox Dream Team.

Posted 6 years ago

“I often buy from this amazing site, I’m shocked to see anyone could rate anything but 5 stars! For starters the site itself makes me belly laugh every time, the products are fantastic and I’ve never been disappointed, the recipients of my gifts from Firebox have always loved them and I am always asked where I’ve bought them from. This site is my go-to for anyone I struggle to buy for. I love the marketing style & customer service so much, even the responses to the reviews left here are absolutely brilliant, Firebox you’re outstanding and lead the way in e-commerce! Ps thank you & I love you :-)”

Helpful Report

Posted 6 years ago

Karen! Big thanks for taking the time to write such a sensational review. We are overjoyed that you love everything about us! We aim to please and this is only intensified by our latest #giftgasm movement. P.S. For being such a legend, we got a surprise for you... check your inbox!

Posted 6 years ago

“Just randomly found this site and I just love it. I might even start crying. It has everything I've ever dreamed of and some things I could never dream of, but am dreaming about now.”

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Posted 6 years ago

We are so glad you found us. We have been waiting for you. We've been waiting to make your dreams come true. We're so excited we might even start crying. We are going to blow your mind, Anon. We'll give you the best #giftgasm you've had in your LIFE. And we won't stop there... you won't be going anywhere else anymore. We got you. We love you.

Posted 6 years ago

“Hawrnsk W”

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Posted 6 years ago

★★★★★ to you too Hawraz W. Firebox Team

Posted 6 years ago

“Awesome. Fire”

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Posted 6 years ago

“Just received Brick Yourself - Personalised Mini Figures which are better than I expected. When I placed my order I uploaded some pictures of lego figurines that would match the people I was buying for. Firebox contacted me to say that they were having problems trying to match the figures with what I wanted, but in the end they managed to do it. Great service!”

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Posted 6 years ago

Hey, Thank you for taking the time to review us! Your feedback is very important to us and we are very glad we could help get the details right. We are absolutely delighted that you are happy with the result. Yay!

Posted 6 years ago

“Verry good website Just looking was entertaining”

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Posted 6 years ago

“Bought my boyfriend the personalised bar runner for our back yard bar. Found the worst picture I could of him for some good old fashioned humiliation from his mates. The quality is fantastic, it arrived days before I expected it to. Couldn't have asked for it to come out any better!”

Helpful Report

Posted 7 years ago

Firebox is rated 4.4 based on 4,743 reviews