Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service yet again.lovely quirky goods.always happy with firebox.”

Helpful Report

Posted 11 years ago

“Perfect, ver yfast deliver. Great company, always quick to help out if there is a problem.”

Helpful Report

Posted 11 years ago

“Amazing website love the products and the service I can't recommend them enough”

Helpful Report

Posted 11 years ago

“Excellent and quirky and timely and a pleasure all around! Brought a smile to my face to see my package on my doorstep after a stressful day! Wish you delivered to the US!”

Helpful Report

Posted 11 years ago

“Great. Easy ordering, fast delivery, great product”

Helpful Report

Posted 11 years ago

“This is a refreshingly excellent company.”

Helpful Report

Posted 11 years ago

“I highly recommend this site. I have bought several items in the past and the tracking process is simple and easy to follow. Delivery was prompt and securely packaged. The humour given in responses/acknowledgements gives one a sense of an easy-going team without compromising the professionalism of the company. My item came undamaged and very happy with my purchase which is a gift for my god-son over 4000kms away. Can't wait to see his reaction!”

Helpful Report

Posted 11 years ago

“Fast easy and quality. A massive thumbs up .x”

Helpful Report

Posted 11 years ago

“I found Firebox a pleasure to deal with good service, delivery and excellent communication. Impressed by the comical emails, they made me smile would definately use them again”

Helpful Report

Posted 11 years ago

“Firebox prices sometimes seem steep, but when they have a product you want, it arrives quickly and with sassy commentary. Overall they're a retailer who want to have fun and pass it along.”

Helpful Report

Posted 11 years ago

“Service as I hoped and with humour.”

Helpful Report

Posted 11 years ago

“Once I placed an order and Firebox sent a little pack of gummy candy with it. Since then, Firebox became my favorite thing.”

Helpful Report

Posted 11 years ago

“Excellent fast service - thanks. Great communication and delivery was faster than expected.”

Helpful Report

Posted 11 years ago

“Website a little slow but easy to navigate. However, there were issues with the delivery resulting in it not arriving as per timeframes. That said the issue was with the courier and not with Firebox, Firebox customer services dealt with the dissatisfaction professionally.”

Helpful Report

Posted 11 years ago

“Ordered a face mask, it was okay, no ears (my fault didn't forward a photo with ears), but I think it was over-priced for what it was...”

Helpful Report

Posted 11 years ago

“Even though my first delivery went astray, a more expensive replacement was Recieved the following day. The whole thing was handled very proffessionaly by a helpful and polte young lady. Many thanks.”

Helpful Report

Posted 11 years ago

“Words fail me, you are, without doubt the nicest company I have ever used online to buy gifts with a difference. You make a difference.”

Helpful Report

Posted 11 years ago

“Always a pleasure ordering from firebox, items are always good quality and well packaged and customer services are quick to respond”

Helpful Report

Posted 11 years ago

“Fantastic bit of Kit,going to order more when able”

Helpful Report

Posted 11 years ago

“Firebox said what the 12 in 1 kit did and they did not let me down. It exceeded my expectations. The delivery and packaging were excellent and I shall definitely use them again.”

Helpful Report

Posted 11 years ago

Firebox is rated 4.4 based on 4,743 reviews