Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found this site through a client of mine telling em all about it. I am so pleased that he did, as the products are amazing, and the customer service couldn't be any better. I can't imagine anyone not finding something on this site - its pretty incredible Terry”

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Posted 11 years ago

“Excellent service .goods arrived within a few days .exactly what I had ordered no glitches..was informed when they had despatched and text update of progress.,plus the all important entertaining friendly e-mail AWESOME!!!!!”

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Posted 11 years ago

“Items turned up quicker than I was told they would which was absolutely brilliant, delivery person was really nice and the packaging even had the witty sense of humour on!”

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Posted 11 years ago

“I have used firebox on two occassions and its amazing I loved the products they are differnet and lovely to get a gift for that person that has everything. love this site.”

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Posted 11 years ago

“Excellent service and correspondence. Will definitely recommend this company and use them again. A+++++++ Cathy (Anglesey)”

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Posted 11 years ago

“Great website, with lots of original stuff.”

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Posted 11 years ago

“promt delivery, quirkey goods exactly as described but best off all free sweeties in the delivery for me :) much better than black Friday!”

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Posted 11 years ago

“Good products, fast delivery. Excellent services. (Packaging could do with a tweak!)”

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Posted 11 years ago

“Really love the ninja mug, it's going to be a great addition for someone's Christmas present, it also arrived super quickly. I just need to decide what to buy next”

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Posted 11 years ago

“Just amazing!! Thank you firebox”

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Posted 11 years ago

“The whole experience of shopping with Firebox was a joy, from howling with laughter at the products and descriptions, to the follow up confirmation emails and prompt delivery. I have told all my friends about Firebox and will definitely be shopping with you again.”

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Posted 11 years ago

“Purchased for my son for xmas who is a massive manga fan, was worried it wouldn't be as good as the real thing but couldn't be more wrong, the standard of the illustrations are fantastic I know he's going to love it. Delivery was very quick and very well packed Couldn't be happier”

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Posted 11 years ago

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Posted 11 years ago

“I am extremely pleased with Firebox because I ordered an item that came very quickly and efficiently. however when my item arrived I was unable to test if it worked as I could not remove a screw from the battery compartment. I emailed firebox to let them know what had happened and to ask for a replacement, I also informed them that I would be happy to return the item to them. Firebox responded quickly and sent me a lovely email apologising for any inconvenience caused and arranged a replacement item to be sent out straight away. I was really pleased with their service as I have had to return items to other companies that have been faulty or damaged and have had a terrible experience. We all know some companies are happy to take your money quickly and efficiently but when it comes to costumer after care it can be a different story. I don't really take the time to write reviews etc regarding a specific company however I felt that it was a refreshing change to be dealt with in this positive manner and people out there should know what a professional and personal service firebox offer, Fantastic a pleasure doing business with them!!!! Firebox fan Paula Denny”

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Posted 11 years ago

“Desite the fact that I am not quite a gadget geek I found both the site and the products fantastic. Your company deserves to do well!”

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Posted 11 years ago

“Purchase from here for out of the ordinary, unusual or quirky items for those hard to please relatives and friends with perfect safety, speed and satisfaction. David Elliott”

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Posted 11 years ago

“Service was excellent. Sadly some of the items were a little underwhelming.”

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Posted 11 years ago

“I love the difference Firebox provides. I just have one issue! Items should have individual stock numbers so there is no danger of getting the wrong item - as I did! When ordering, make sure you describe the item in full detail. Apart from that small issue, I am more than happy with Firebox. Goods arrived quickly, in good order and I was also given a ChuppaChup lolly for nothing. Thanks Firebox, you are GREAT”

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Posted 11 years ago

“This is the first time I have used this only company and I have been blown away at ever stage of the process. They have taken the time to make my shopping experience a more colorful and interesting one and I will definitely be using them again in the future”

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Posted 11 years ago

“Very quick delivery with no issues even though I was ordering to the EU, everything I ordered neatly packed in the box and ready to be wrapped for Christmas!”

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Posted 11 years ago

Firebox is rated 4.4 based on 4,743 reviews