Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've never had a problem with this company. The products are amazing and of high quality. Any customer service I've had to use has always been excellent. I cannot recommend them enough and if I was really selfish, I wouldn't be leaving this review as I do actually want Firebox stuff all to myself to impress my friends with my unusual gifts.”

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Posted 11 years ago

“Delivered nice and quick and well packaged,very pleased and liked the humorous emails from firebox ????”

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Posted 11 years ago

“Is firebox-a-holic a thing?”

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Posted 11 years ago

“Excellent service and great products. Will definitely use in the future, thanks firebox team!”

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Posted 11 years ago

“Good range of gizmos & things. Very well packaged items & fast trackable delivery. None of the usual corporate messages/emails, just some fun personalised banter. A highly recommended online retailer.”

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Posted 11 years ago

“Really fast delivery, Products as described, Will defo use again!”

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Posted 11 years ago

“As always Firebox comes up with a mix of useful gadgets, and 'must have but probably not really useful' gadgets!. Latest order placed initiated a host of useful and very quirky/humorous emails confirming order, giving delivery info etc. Goods arrived when stated, very well packaged with the usual free sweet included (nice touch!) and appear to be of the usual high quality, I only say 'appear to be' because they are presents and I don't want to unwrap them! In the years of ordering (albeit spasmodically) Firebox never fails to provide quality and service.”

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Posted 11 years ago

“My order came very quickly indeed and the products are excellent. I bought them for gifts and I am sure they will be much appreciated .. quirky and fun, very unusual, just like Firebox itself! The staff there make me laugh but are also very efficient.”

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Posted 11 years ago

“Quick delivery, and probably the best customer service I have received anywhere. Really happy.”

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Posted 11 years ago

“I'm a very recent convert to Firebox but am deliriously happy with the products and service. What's not to like? Great stuff delivered fast and no more expensive than nasty stuff delivered by snails! I'll be back Also, I'm recommending firebox every chance I get to sophisticated friends who will appreciate the products”

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Posted 11 years ago

“As described, will keep my grandson and nephews and maybe their Dad's amused at Christmas. Very quick delivery, kept informed by Firebox...can't fault this transaction. Thank you Love you too!!”

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Posted 11 years ago

“Amazing service, nothing could have been improved. Placing my order was easy and the delivery was quick and at a decent price. The customer service, and confirmation emails, where a great change to the bog standard boring emails you receive when placing an order, and made me have a little laugh. I would highly recommend using Firebox to anyone and everyone!”

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Posted 11 years ago

“delivered on time. not open the items since they are meant to be gifts. however, the packagings look pretty good. Thank you.”

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Posted 11 years ago

“Addictive, can not put it down!!”

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Posted 11 years ago

“Product fabulous, delivery time outstanding!! Unfortunately delivery company damaged my product a bit which was disappointing but not your fault!!! Keep being brilliant!!! xx”

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Posted 11 years ago

“Fantastico service from start to finish, love Firebox, highly recommend.”

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Posted 11 years ago

“I did have to wait for my items but I was contacted to say that they would be a while. I am pleased with my purchase from them”

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Posted 11 years ago

“This was my first experience shopping on firebox and won,t be my last. Great choice of unusual and fun gifts. I laughed out loud at the descriptions given for the products. Cheered up the drudge of Xmas shopping.”

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Posted 11 years ago

“Quick and efficient service, kept up to date well on deliveries and good quality product at the end. Thumbs up :)”

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Posted 11 years ago

“Hi. Hugely entertained by your potty emails, am ecstatic with my purchase, but can't reveal the actual degree of ecstasy until December25th when the responsibility will then be on the shoulders of my designer son to whom the gift will be given! Mwah mwah xx”

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Posted 11 years ago

Firebox is rated 4.4 based on 4,743 reviews