Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good, all items came as expected and within delivery window. Packaging was a really nice touch too.”

Helpful Report

Posted 11 years ago

“Perhaps they are better suited selling in the UK only. They ship internationally with a service that has no tracking. I paid for an item at this point over a month ago, had to dispute it and file a claim with PayPal as the response from Firebox was repeatedly for me to go check my "sorting office" (post office) to see if they happened to hold it there. The USPS does not make a habit of holding packages, and with no tracking, I have no way to account that they actually sent anything - as far as I know they sent nothing, I received nothing, and have had to bring in the payment company just to get a refund. Shipping issue notwithstanding, I saw the same exact item as I 'purchased' from them on Amazon for under half the price, with shipping included. Overcharged and undershipped is no way to go through life.”

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Posted 11 years ago

“Hello, It was of the best experiences with an online store. From the person i was in contact with, who was a complete professional, a great person and it was a pleasure to work with to the fun emails and documents i have received. Thank you for everything and keep it up!! Best regards, Marius”

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Posted 11 years ago

“Always refreshing getting one of Firebox's e-mails! I love them!”

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Posted 11 years ago

“Firebox superb! So much choice of must have loot that my wife's toys like her iron and things have got to go to make room”

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Posted 11 years ago

“Firebox are awesome, products are always great and delivered in good time :) they also give you free sweets, which is amazing”

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Posted 11 years ago

“great, fast service and quirky products. Would definitely recommend”

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Posted 11 years ago

“First class. Quick delivery and the best emails ever ????. Good work.”

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Posted 11 years ago

“The feedback and updates from the Firefox team are hilarious”

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Posted 11 years ago

“From order to delivery was quick and efficient.....experience was good.”

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Posted 11 years ago

“Every communication put a smile on my face, unique customer service with quick delivery, thank you.”

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Posted 11 years ago

“I have always found firebox fun and good to order from,never had any problems”

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Posted 11 years ago

“If you like cool gadgets at a good price this is the site for you!”

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Posted 11 years ago

“Long-time customer and never disappointed in quality of service or variety of merchandise. Will never recommend to family in case they steal the ideas before I have a chance to purchase the gifts. This, by the way, is meant as a high form of praise for Firebox.”

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Posted 11 years ago

“As always Firebox delivered my order with grace, kindness and humour. On time, on point, spot on!”

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Posted 11 years ago

“Terrific and I love the confirmation mails. Customer support was most helpful.”

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Posted 11 years ago

“I ordered a thing, it was £30 less than anywhere else, it came quickly and worked. What's not to like?”

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Posted 11 years ago

“Great products, brilliant customer service and quick delivery. Highly recommended.”

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Posted 11 years ago

“Fantastic service from start to end, really seem to care about there customers”

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Posted 11 years ago

“Firebox is my favourite website. I love the range of products, they're funny, they're perfect presents and perfect if you're looking to treat yourself and cheer yourself up!”

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Posted 11 years ago

Firebox is rated 4.4 based on 4,743 reviews