Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,743 Reviews

84 %

of reviewers recommend Firebox

4.4

Based on 4,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 1 star review on 20th August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“love them, love their products, service is great and they have the rare and real human touch ! yay for firebox !!”

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Posted 11 years ago

“Ok it can be a little more pricey than other websites, but they have the most amazing customer service ever and your stuff is delivered with a little pack of sweets!”

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Posted 11 years ago

“Customer service was exceptional.”

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Posted 11 years ago

“Firebox offers in a good way fancy things of all kind - my hunting ground for presents. The communication/ordering procedure with them is easy and fun, the shipping reliable.”

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Posted 11 years ago

“Bought a rather rude mug from these fine folk and as a result its made me so popular among colleagues. The experience of shopping with these fine cats was so pimp, 50 Cent should pay them royalties with his remaining monies. True story bro.”

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Posted 11 years ago

“I feel like I was well attended to, and that my order was a priority.”

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Posted 11 years ago

“I had a problem with my first order. The customer service was awesome and I finally received my order I am very happy”

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Posted 11 years ago

“Great website and products. Email confirmation was hilarious. Always kept informed until item delievered. Definitely recommend”

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Posted 11 years ago

“Firebox is an absolutely brilliant company. After purchasing my product, it was dispatched immediately the following day (Friday) and I received it promptly on the following Monday. Also, Firebox very kindly included some Haribos within the box as an extra treat - it definitely put a smile on my face! The product that I bought (slush cuppies) did as advertised and make brilliant treats to be enjoyed by all of the family, I would definitely recommend it for all slushy lovers! Moreover, Firebox are amazing with their service and I would highly recommend purchasing products from them.”

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Posted 11 years ago

“Very impressed with speed of delivery and communications from Firebox, thanks!”

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Posted 11 years ago

“I've used Firebox many many times as their products are brilliant. They're great for gifts for awkward people who aren't specific to what they want!!!!!”

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Posted 11 years ago

“Fab website for unique gifts!! love all the kooky descriptions, information and emails from you guys always worth reading to the end!! Haha”

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Posted 11 years ago

“Great service, especially when returning items. Would happily use again.”

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Posted 11 years ago

“Love the website, love the products and love the service! Literally have recommend this website to everyone I know”

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Posted 11 years ago

“I order things. They arrive quickly. They are what I expect. Who could ask for more?! Thanks x”

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Posted 11 years ago

“Delivered the day after being shipped. Recipient delighted with the product.”

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Posted 11 years ago

“A little expensive, however this is overshadowed by the most witty advertising and communication I have dealt with.”

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Posted 11 years ago

“Always quick delivery, friendly staff and unusual products. Well done Firebox!”

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Posted 11 years ago

“firebox delivery was great - their own brand slushy cups are rubbish - 2 very dissappointed children.”

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Posted 11 years ago

“Amazing company! Love the comedy in there emails and products! Will be using again!”

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Posted 11 years ago

Firebox is rated 4.4 based on 4,743 reviews