Name: Fireplaces 4 Life Ltd.
Rating: 1.77

“So they will guarantee to beat any like for like quote,i rang to tell them the same fire was advertised for £735 instead of their £774,but they lied and couldn't beat it,so i still bought the fire like a fool,was due to be delivered on a wednesday,then they rang me to say the van had broken down,then delivery was set for thursday,when it came i had to help the driver carry it out the van,the packaging was smashed up and torn so i opened it all up to find the coal set broken in half,the fire dented and a leg missing,i refused the fire and sent it back with the driver.i rang up to explain what had happened and the chap on the phone didn't want to know,he kept on fobbing me off and telling me to email sales,i wanted to talk to someone ,but he said there isn't anyone to talk to only email,i kept calling so the started ignoring my call,so emailed the sales team who also ignored me for 2 days until i found them on facebook,again fobbed me off so complained to paypal ,but fireplaces 4 life was clinging on to my money for dear life,but after nearly a month paypal refunded me,i do not recommend these people,if you do get something from them without anything broke or damaged,then i would say LUCKY YOU,if you need a refund then i would say GOD HELP YOU”

Helpful Report

Posted 7 years ago

“BUYERS BEWARE: DISHONEST SELLERS AND WORST CUSTOMER SERVICE EVER! I ordered a fire on 16th May which stated that delivery time would be within 7-14 days. But after 9 days I still hadn’t received any details about when the item would be delivered despite calling them THREE times. When I finally spoke to someone by the name of Sham, he could not guarantee when the item would actually be delivered. In light of all this, i felt very let down and requested a full refund. Sham promised to issue me with a full refund by the next day however he LIED. I never received a refund as promised or heard from the company again despite trying to contact them numerous times to resolve the situation. In the end I was forced to file a dispute with PayPal. The company even refused to respond to them so thankfully PayPal stepped in and 3 weeks later they recovered my money from the sellers account. My advice to anyone reading this is R.U.N!!! And if you are crazy enough to purchase anything from this cowboy company please use PAYPAL! Had it not been for PayPal i doubt that I would have received my refund.”

Helpful Report

Posted 7 years ago

“BUYERS BEWARE: DISHONEST SELLERS AND WORST CUSTOMER SERVICE EVER! I ordered a fire on 16th May which stated that delivery time would be within 7-14 days. But after 9 days I still hadn’t received any details about when the item would be delivered despite calling them THREE times. When I finally spoke to someone by the name of Sham, he could not guarantee when the item would actually be delivered. In light of all this, i felt very let down and requested a full refund. Sham promised to issue me with a full refund by the next day however he LIED. I never received a refund as promised or heard from the company again despite trying to contact them numerous times to resolve the situation. In the end I was forced to file a dispute with PayPal. The company even refused to respond to them so thankfully PayPal stepped in and 3 weeks later they recovered my money from the sellers account. My advice to anyone reading this is R.U.N!!! And if you are crazy enough to purchase anything from this cowboy company please use PAYPAL! Had it not been for PayPal i doubt that I would have received my refund.”

Helpful Report

Posted 7 years ago

“Fireplaces4life is a terrible company beware of purchasing any fires from there their customer service is atrocious. all they do is fob you off BEWARE”

Helpful Report

Posted 10 years ago

Fireplaces 4 Life Ltd. Reviews