First Vehicle Leasing Reviews

Name: First Vehicle Leasing
Address: First Vehicle Leasing, Enterprise House, Drumpellier Business Park, Glasgow Road, Coatbridge, Glasgow, Glasgow
Rating: 4.82

4.8 Rating 1,556 Reviews

97 %

of reviewers recommend First Vehicle Leasing

Company Reviews

Questions

Metrics

4.8

Based on 1,556 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 00 33 0025

Email:

crm@fvl.co.uk

Location:

First Vehicle Leasing, Enterprise House, Drumpellier Business Park,
Glasgow Road, Coatbridge,
Glasgow
Glasgow
ML5 1EL

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First Vehicle Leasing 5 star review on 14th April 2023

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, ross gave me a lot of help”

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Posted 9 years ago

“Friendly staff happy to give advice, not worried that I was looking for an economy car. Made me feel like a valued customer. Given very good advice and loads of information every step of the way”

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Posted 9 years ago

Thanks for your brilliant feedback Judy, it's very much appreciated. We do hope you enjoy the new car! Happy Motoring! FVL

Posted 9 years ago

“They always go the extra yard to try to resolve any issues that may arise”

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Posted 9 years ago

Hi Bernie, Thanks for the feedback. We hope you enjoy your new Truck! Happy Motoring! FVL

Posted 9 years ago

“Really helpful staff and easy to use website.”

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Posted 9 years ago

“Very helpfull staff making the whole process easy and hassle free.”

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Posted 9 years ago

“Excellent service from start to finish.kept informed throughout the process and I would definitely recommend”

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Posted 9 years ago

“The service was really good and quick. All questions were answered. Very Pleased.”

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Posted 9 years ago

“Quick response to every phone call and query.”

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Posted 9 years ago

“Good value for money and initial salesman was very helpful. Once I paid initial fee, communication was none existent unless I would contact first. Car Sat in the depo for a wee when I was told I would be contacted as soon as it arrived. Would still be waiting on it just now were I not to contact customer service.”

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Posted 9 years ago

Hi Mark, Thank you for the feedback. We do have steps in place to ensure that communication is fluid throughout the process. We'll look at your case to see what went wrong and I can ensure you that your feedback will be used to further enhance our processes to ensure more up-to-date communication. We hope you do enjoy the new car and if you do require anything at all please feel free to reach us at CRM@FVL.CO.UK Thanks again, FVL

Posted 9 years ago

“Good efficient service”

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Posted 9 years ago

“Got car month eary first class service thankyou”

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Posted 9 years ago

“Takes away all the hassle of buying and selling”

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Posted 9 years ago

“kept me fully informed through out the process”

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Posted 9 years ago

“This was the second time we used Fvl and would highly recommend great service and listened to our need. great thankyou will use again”

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Posted 9 years ago

“Always responded when they said the would. Made helpful suggestions. Took time to answer queries.”

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Posted 9 years ago

“excellent customer service even when things didn't quite go to plan”

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Posted 9 years ago

“Overall a very good experience, the car took a little bit longer to arrive than anticipated, but it wasn't the fault of FVL. My sister also used them at the same time and hers was here very very quickly. Very happy with the overall experience and will look to use them again in 4 years when my current lease ends!”

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Posted 9 years ago

“Very helpful and customer focused. Ross was very good!”

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Posted 9 years ago

“Bryan was wonderful with everything, very easy to get hold of and got back to me with any information really quickly.”

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Posted 9 years ago

“Really helpful staff, lots of updates, painless car change-over day, all very good indeed.”

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Posted 9 years ago

First Vehicle Leasing is rated 4.8 based on 1,556 reviews