“Terrible customer service with Flannels Chelmsford. Bought item in store to find when I came home that it was on the Flannels website for 30% less. Phones store this morning to be told that there was nothing they could do as company policy states that in store items have their own price point followed by “it’s up to customers to tell us when they purchase the item if it’s online for less”! Worst customer experience from a store in Chelmsford - do not use, go online instead or even better go to Numbersix in Chelmsford who are friendly, provide a great service and have amazing clothes!”
“Had a terrible experience never made a compliment in my experience on shopping online don’t order off Flannes had a error come up every-time I tried to purchase an item went I called them on a number the Store provided me which they told me to buy a gift card then order the item online which I then did had the same problem gave them email which I was then forwarded to the digital risk team which was no help gave them details including my address & ID and they Still couldn’t verify why my account Process orders and that they are not taking my case any further... now I’m left a gift card with a substantial mount of money on it which I can’t use online flannels had my shopping online experience Dreadful i pray on there downfall don’t order of Flannes”
“Do not shop in the Leicester store. My friend tried to return a pair of boots with a minor fault. They took the boots out of view and tore a hole and pulled material through the hole. Then implied she had done it... refused her a refund after they had caused the damage... I can't believe a store such as flannels would do this. We are looking to bring a claim and asked to view the CCTV of what happened to the boot when out of view...but we were denied.... I'm shocked at this and wanted to warn shoppers.... so AVOID AVOID AVOID this store.... shocking and appalling”
“Cannot get through to speak to a human being. Customer after service is rubbish. Ordered on line money gone out of account no confirmation not delivery no one to speak to. I don't want to email and wait days for a response.”
“Had to exchange an online order, very impressed with Bethany. The size I needed was in delivery stock so she took my mobile number to text me as soon as it was available and kept it behind the till to ensure I got what I needed. Great customer service.”
