“FLIR ONE PRO : Poor build quality!
I purchased brand new and sealed FLIR ONE PRO from a retailer and on its first use the plastic corner caps fell out as it was poorly manufactured.
I contacted FLIR Support for replacement plastic clip in corner pieces and as it wasnt purchased from them directly or a "FLIR Authosised Seller" they refused to help!!
Never before have I come accross a manufacturer that disowns their own products and SHODDY build quality !!
I will never be buying another FLIR product again as the plastic pieces have a completely insignificant value (bet they cost them several PENCE to manufacture!!) and their attitude is just beyond comprehension!!!
This is a real shame as the camera itself otherwise works fine but the poor build quality and awful CS over a couple of tiny pieces of plastic is just atrocious!”
“From my very first contact with their team, I was met with professionalism, empathy, and genuine care. They took the time to truly understand my concerns, responded with impressive speed, and provided clear, thoughtful direction every step of the way. What stood out most was their commitment to delivering solutions tailored specifically to my needs — not just quick fixes. Their expertise, patience, and consistency transformed what began as a stressful situation into one filled with reassurance and trust.”
“The product didn't work right. I tried everything they said to diagnose it. Then the customer service guy decided to start yelling at me on the phone. They don't honor their warranty and now I am stuck with a $600 piece of equipment I can't use.”
“Faulty NV monocular I sent it in 4 times it never got fixed just sent back hoping I wouldn't notice I guess now it's discontinued and the promised a replacement but that was an empty promise like the others now I got 300 dollar paperweight I will never recommend them to anyone I will actively discourage everyone from buying even a battery of them this whole damn thing cost me some 60 bucks in shipping for nothing to. What a way to treat your customers let alone your fellow countrymen. One of the worst purchasing experiences of my adult life”
“Scout TK suffered a common battery fault, Flir agreed an RMA issue and issued the paperwork. Having had to pay nearly £20 to post to the USA, posted at the end of March, arrived there on the 4th April. Flir agreed to replace it on the 20th April but since then it has been a continual series of false promises and worthless apologies and no camera. Customer service is the worst ever.”
