“The product didn't work right. I tried everything they said to diagnose it. Then the customer service guy decided to start yelling at me on the phone. They don't honor their warranty and now I am stuck with a $600 piece of equipment I can't use.”
“Faulty NV monocular I sent it in 4 times it never got fixed just sent back hoping I wouldn't notice I guess now it's discontinued and the promised a replacement but that was an empty promise like the others now I got 300 dollar paperweight I will never recommend them to anyone I will actively discourage everyone from buying even a battery of them this whole damn thing cost me some 60 bucks in shipping for nothing to. What a way to treat your customers let alone your fellow countrymen. One of the worst purchasing experiences of my adult life”
“Scout TK suffered a common battery fault, Flir agreed an RMA issue and issued the paperwork. Having had to pay nearly £20 to post to the USA, posted at the end of March, arrived there on the 4th April. Flir agreed to replace it on the 20th April but since then it has been a continual series of false promises and worthless apologies and no camera. Customer service is the worst ever.”
