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Flowers by Post UK Limited Reviews

4.7 Rating 14,255 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Questions Metrics
4.7
Based on 14,255 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews
Visit Website

Phone:

0208 973 2341

Email:

admin@flowersbypost.com

Location:

Flowers By Post Ltd Falcon House Central Way Feltham,
Flowers By Post Ltd Falcon House Central Way Feltham
Richmond
TW14 0UQ

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mrs Mary Margaret Simmons
Verified Buyer
“Very disappointed - flower were for an important birthday and did not arrive on the day requested.”
Helpful Report
Posted 4 years ago
Dear Mary, Please accept our sincere thanks for posting a review following your recent purchase. As it states on our website 95% of orders arrive on your chosen day. Royal Mail is experiencing high volumes of parcels which are causing delays in deliveries. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Kathleen Bridger
Verified Buyer
“Flowers lovely but candle broken.”
Helpful Report
Posted 4 years ago
Dear Kathleen, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the broken candle on arrival. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Steven McVeety
Verified Buyer
“Ordered flowers for my mother's birthday. Paid extra to have them delivered on her birthday itself. Flowers didn't arrive until the day after her birthday (had to rush out and buy an extra present so I had something to give her on the day). They refunded the extra delivery charge but other than that their attitude seems to be that the flowers arrived eventually so what am I complaining about? The year before they sent the wrong flowers. Unlikely to use them again.”
Helpful Report
Posted 4 years ago
Dear Steven, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Kathryn Edgerton
Verified Buyer
“Nice flowers. No life restoring powder. Not get long lasting. could be better.”
Helpful Report
Posted 4 years ago
Dear Kathryn, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Miss Joanna Cole
Verified Buyer
“Flowers arrived badly damaged sadly. Heads broken off etc. Tried customer service no response”
Helpful Report
Posted 4 years ago
Dear Joanna, Please accept our sincere thanks for posting a review following your recent purchase. Please be advised we are unable to find any communication from you regarding this matter. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Ricky Mills
Verified Buyer
“i had no confirmation my order had been delivered or received ? Could you cntact me to let me know please.”
Helpful Report
Posted 4 years ago
Dear Ricky, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies if your order is yet to arrive. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Stephen Skinner
Verified Buyer
“The flowers were delivered on the date specified but the quality of the bouquet wasn’t great. The photograph on the website is misleading. Very disappointed in the bouquet.”
Helpful Report
Posted 4 years ago
Dear Stephen, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused regarding your bouquet. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Mark Barnes
Verified Buyer
“Nice enough flowers. But for what they charge and what you get, you'd be better off getting a bunch from petrol station. Same size bunch, quarter of price.”
Helpful Report
Posted 4 years ago
Dear Mark, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Steve Grant
Verified Buyer
“Flowers were ok but not as good looking as the photo, also the card i had ordered extra was more of a leaflet with no envelope crushed and was wet from the flowers.”
Helpful Report
Posted 4 years ago
Dear Steve, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Patricia Atack
Verified Buyer
“Flowers arrived and left propped against front door but when delivered they did not ring doorbell or put note through door so unfortunately although someone was at home they were unaware of delivery and were left outside we think for two days but not sure when delivered or by whom.Only found when a visitor saw them.Not your fault but very disappointing for the recipient and the sender.”
Helpful Report
Posted 4 years ago
Dear Patricia, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Miss Katrina Ridley
Verified Buyer
“The flowers I ordered for my parents looked lovely when they arrived. However after 4 days they were looking very sad with petals dropping off and the leaves turning yellow. The flowers were well looked after by my mum who followed your instructions on how to care for them. Disappointing!”
Helpful Report
Posted 4 years ago
Dear Katrina, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Aubrey Waddy
Verified Buyer
“BE CAREFUL: website was clunky, sent me back to the start when I'd nearly completed the order and then sent TWO sets of flowers AND charged me twice (yet to be resolved). I only received email notification of one order. Customer Services very slow. The flowers themselves were okay.”
Helpful Report
Posted 4 years ago
Dear Aubrey, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the difficulties you encountered when placing an order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Diana Ainscough
Verified Buyer
“Disappointed that flowers not looking like picture in brochure. Not enough alstromeria. Sparse bunch for price paid”
Helpful Report
Posted 4 years ago
Dear Diana, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Andrew Ward
Verified Buyer
“Ordered flowers on Sunday 1st August for delivery on Thursday 5th August for daughter in law coming home from hospital. Very disappointed flowers did not arrive until Friday late pm. Have used before and always had the delivery on time or early. Having ordered four days in advance would have expected better. Explanation that I could expect 72 hour delay to scheduled delivery day is not acceptable.”
Helpful Report
Posted 4 years ago
Dear Andrew, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. As it states on our website: 95% of Royal Mail orders arrive on your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Nicola Walters
Verified Buyer
“Very disappointed, flowers arrived a say late. Wrong card sent with the flowers causing unnecessary distress. Would not recommend”
Helpful Report
Posted 4 years ago
Dear Nicola, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the distress caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Anne Rollins
Verified Buyer
“Order did not arrive on 29 July as requested. On your advice paid extra £5.95 for Courier delivery. Flowers eventually arrived 30 July at 11.50 by DPD - a day late. Very unhappy.”
Helpful Report
Posted 4 years ago
Dear Anne, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the flowers arriving a day late. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Alan Brackley
Verified Buyer
“Very poor quality. I would certainly have expected this product to have lasted longer than four days. I won’t be using this company again!”
Helpful Report
Posted 4 years ago
Mrs Jean Shaw
Verified Buyer
“Unfortunately the orchids my sister in law received from you last week have not lasted! They arrived when expected which is good. She did not leave or put them in a warm room so goodness knows what happened as I am away and could not visit her to find out.”
Helpful Report
Posted 4 years ago
Dear Jean, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Jo Stockley
Verified Buyer
“Rating would have been much higher as booking the flowers is made very easy. However, I have today contacted my friend who should have received the flowers on 12 July has as of yet (14 July) not received them spoiling her birthday!”
Helpful Report
Posted 4 years ago
Dear Jo, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One ofo ur team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs VANESSA PRATT
Verified Buyer
“Very disappointed. Marie sent me a picture of the flowers. They looked very sparce. There was no greenery to fill out the gaps. I will not order from you again, and do not want any junk mail from you. Two stars given, the second one is for the delivery, which was on time.”
Helpful Report
Posted 4 years ago
Dear Vanessa, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,255 reviews
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