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The customer service is terrible and we requested a full refund.
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posted 1 week ago
- Carolyn
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First picture is what I ordered and the second picture is what I got. There is no comparison. It was partially dead and damaged. It was an embarrassment, and the company refused to refund me. They were completely rude and cold. A scamming company with many other online stores selling the exact same flowers and many other unhappy customers.
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posted 1 week ago
- Mandy
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Ordered flowers for anniversary. Set date for delivery, paid, they never came! Called customer service, they apologized, said a new fantastic floral arrangement will be sent out… day later was told sorry they couldn’t find floral shop to accept order. But a refund was on the way.. WORST ONLINE SHOP EVER!!!!!!
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posted 2 weeks ago
- William Runck
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Over 300+ complaints filed with the BBB. Flower packages advertised on website will are not what's delivered. They will not give refund and they will disconnect your calls when trying to get ahold of customer service.
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posted 2 weeks ago
- Anonymous
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They refuse to refund my money.
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posted 2 weeks ago
- Carol
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It took 3 days for them to have another arrangement and still was not correct! I asked for a partial refund and was denied.
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posted 3 weeks ago
- Marcia M
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Customer service told me a full refund would only be issued if the local florist who they used, went to the recipient’s house and took the flowers back, which is both impractical and insensitive, especially for someone recovering from surgery.
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posted 3 weeks ago
- Anonymous
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I ordered flowers for a friend's birthday and they did not show up when they were suppose to. I called customer service and they said they cant deliver them for two more days. Her birthday would have passed by then. I had to get a refund and find somewhere else.
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posted 3 weeks ago
- Anonymous
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Now still waiting on a refund.
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posted 3 weeks ago
- Mike
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No responsibility, no apology, and no refund.
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posted 1 month ago
- Hossein