“I had a HORRIBLE experience in the Orlando airport and was never given a boarding pass via the website, once I checked in online. I looked all over the site to find where to get my boarding pass, and found nothing. My dad looked also and found nothing. I HOPED I would get it emailed to me, but didn't get that either. When I went to drop off my bags, I was told I had to pay $25/person ($50 total) to have our boarding passes printed. This is OUTRAGEOUS since I was not able to get it on my own.
Once at the gate, after paying hundreds of dollars in up-charges for a checked bag, I was stopped at the gate and told I had to pay ANOTHER $99 for my backpack that FIT under my seat, because it didn't fit in the ridiculous "under seat space" reference frame outside the plane. It is obvious that all this company does is find ways to weasel out more money from people. I did NOT need to use the overhead compartment for my bag because it DID fit under the seat, because their reference is HALF the size of what is actually under the seat. The whole point of a "carry on" bag is that it takes overhead space, which mine did not. Their policies are inhuman and I will never fly Frontier again.
I also found out from other passengers that this flight was giving away FREE carry-on bag allowances for many of the passengers!”
“First to start I pay a fee to choose for my seat in a window was placed not in there when I went to front desk she said she has to charge me to switch me to a window option that I already pay for and then by mistake instead of a carry on I pay for a luggage $43 to change to a carry on I finish paying $12 more dollars. This people are sharks or better white collar thieves no flying again with this company not worth it”
“This is seriously the worse airline ever. I am a poor college students and they made me pay for CARRY ON BAGGAGE like who does that???? my carry-on was like any normal size and they made be pay $50. Do not take Frontier they make they are out to cheat your money. Apart from that my flight was delayed by almost 2 hours…. worse airline ever. I know my rating says 1 star, but honestly I would give a -1000000 they are really bad, customer service is bad too.”
