“My results were no that I expected from the surgeries. The nose-doctor gave me a release document to use it at the airport but when I showed it the airport's employer said that document is to simple to came from the doctor. Maybe he thought that a fake document. Finally he sent me to a medical office located inside the airport and I had to pay for that service. This is unfair for me. I called my doctor and I explain what happened but she refuse to pay me back that amount. I have some many documents to upload but the system says that is not compatible in that case I would send you more information when you contact me.”
“This company has truly impressed me from beginning to end. Disregard any naysayers who advise against seeking surgery in Turkey; the professionalism here is exceptional, and they consistently keep you informed. I must give a special shoutout to my coordinator, Chautai, who has been a constant support throughout this journey, whether it's regarding the surgery itself or simply navigating my way to the nearest supermarket. I wholeheartedly recommend this company to anyone in need of their services.”
“The entire journey was incredible. From start to finish, the experience was truly spectacular, all thanks to the amazing individuals who played a role in making my dream come true. I am immensely grateful to those who coordinated every aspect of the procedures, and especially to Ozan, who was by my side since we arrived in Istanbul, ensuring that every detail was taken care of. His unwavering support and attention to even the smallest detail made me feel incredibly confident and turned what could have been a daunting experience into a pleasant one. I also want to express my gratitude to Dr. Arda, whose exceptional work exceeded my expectations. Thanks to the entire team at the clinic and Flymedi, my journey was nothing short of wonderful. I wholeheartedly recommend them—100%! 🙌🏻❤️”
“My dental treatment /
Due to an error by the lab, there was a wide gap between two of my teeth, causing food to get stuck. As a result, I had to travel back to Turkey to have it fixed.
However, my experience when seeking repair after the treatment was completed was different from the previous one when I initially sought the treatment. On this occasion, I had to chase it and send multiple messages, and some of them were not answered to my satisfaction.
Another aspect that I found disappointing was that I had to cover the costs of traveling to Turkey, the hotel, and transfers, even though it was a fault on the clinic's part.
In my opinion, if an error is made by the clinic, the company should take responsibility and cover at least part of the cost as part of their guarantee and commitment to customer satisfaction. Unfortunately, this was not the case, leaving me puzzled as to why I should bear the cost for an error caused by the clinic. I hope the agency will consider this feedback and review their after-treatment policy. It would be beneficial if, in cases where the fault lies with the clinic, the patient's costs are covered as part of their guarantee. This would encourage more patients to seek treatment in Turkey, considering the high expenses involved in travel, accommodation, and transfers.
I contacted Flymedi via email to request that they contribute to the cost of flight and accommodation as it was due to their error, but i never heard from them, which raises questions about their customer services and the question "who will the customer turn to or complain to if something goes wrong?"
This feedback is not meant to harm their reputation but rather to highlight serious difficulties contacting their customer service or complaining to the company and it is meant to seek solutions and improvements.
I will be sharing my y experience via blogs and YouTube in the future if no response from my complaint.”
