“I bought a gas fire and fireplace from Focus. Their product knowledge appeared to be good and the wide choice in their showroom made us pick this company over others we had visited.
I was disappointed to find that my fitted fireplace had many 'natural' marks in the stone which I found unsightly. I believe that the level of marks on the one in the showroom model should be representative in colour and number to the ones that the customer will receive. I understand that natural products have natural marks but mine also had four large blotches caused by staining from the water used and one 'thumbprint' which nobody seemed to know what it was.
I am amazed that this fireplace was thought to be acceptable when examined before fitting and when actually fitted, in my opinion quality control is poor
I recommend that any future customer examines each piece of stone before it is fitted.
Focus replaced the fireplace but there has been no courtesy call to ask if we are satisfied.”
