“Purchased Nico 3 Seater (with 2 seat & back cushions) sofa from their Fyshwick centre on August 2019. Within 1 year of their usage, all cushions have lost their firmness. Given that we are not heavy users and have paid $2000, i would have expected this sofa to last at least 5 years. Have reached out to customer service multiple times with No proper response. After follow-ups I was asked to contact agemfurniture directly as they are the suppliers for this sofa.
Since then I have sent multiple emails to both the customer service and have not even received any response. There has been complete silence.
Would highly recommend to stay away from cheap furniture stores specifically if you are spending such big money on furniture. Not worth it.”
“We purchased an Aria king size bed during the Boxing Day sale. It was delivered two weeks later BUT was not assembled completely because some parts were missing. We were promised that it will be sorted out for us. The manager even e-mailed us to say that they have already sourced the parts from Melbourne and the next delivery was scheduled today, 27 January. We even called the hotline earlier today and the person on the other line confirmed that they will deliver the missing parts and complete the assembly today. However, when we called again around 4 pm, we were told that the delivery won’t happen today because the parts are still in Melbourne (We are based in Sydney and made sure to stay at home for this “delivery”.) The lack of care and consideration is so apparent. No urgency, no real solution!!! After two weeks of the failed delivery, it is unbelievable that no one even sorted this out from their end. We were simply advised to call again once the manager is back, and the delivery of the parts from their Melbourne warehouse to their Sydney warehouse is “sometime around February.” THE ABSOLUTE WORST OF THE WORST CUSTOMER SERVICE!!!”
“The focuson furniture in DFO Essendon has a team member name Mano. He was very good, great customer service and very helpful. Thank you Mano, you are amazing. They are lucky to have you. Mano was polite, understanding and friendly. Hope this feedback goes back to him. Thank you
Vesna”
“I bought lottie sofa and two months later we observed the colour fade in the product (turned white from grey) and fabric has started to peel from the sofas. We immediately told Focus on Furniture team and no follow up was done in a month. After a third follow up, I was then told a technician will visit and his visit was another embarrassment to the company values. He did not admit the quality has degraded within several months and he did nothing further. I then contact the customer service team a million times but no update was provided by them. Finally, lockdown allowed us to visit the store but it was nothing more than disappointment that the promises and guarantee which came with expensive couch were fake. Manager at Hoppers Crossing store told us that I cannot do anything. I would urge you all that whatever product you try to buy from them, please give it another thought and accept the fact that their guarantee or promises with the product mean nothing.”
“Very disappointed with the service or lack of service from this company my new lounge suite only 2 weeks old has an issue with the frame can’t get anyone to return my call about warranty will never buy from them again 😡😡😡”
